Responsible for ensuring that guests have a personal and engaging experience and takes the initiative to create memorable moments. Maintains and demonstrates complete knowledge of food and beverage menus and service standards including allergen information. Provides personalized service for guests and creates a work environment of teamwork and lateral service amongst Ladies and Gentlemen.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Lady or Gentleman for this job. Functions, duties, responsibilities, and activities may change at any time with or without notice. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards.
- Provides luxury food and beverage service to guests in a courteous and professional manner
- Anticipates the needs of guests and Ladies and Gentlemen by ensuring all supplies are readily available before and during service, maintaining a clean, safe and accident-free environment, and immediately responding to the needs of all guests and fellow Ladies and Gentlemen
- Set up, clean and break down the Restaurant and Bar venues, as well as maintain equipment, supplies, and goods in all work areas, reporting any issues to leadership
- Partners with Food and Beverage leadership to ensure adherence to sanitation and cleaning plan throughout all venue’s inspections and proper preparation for internal and official Public Health and cleanliness
- Assists with inventory processes, including requisitions and receiving
- Ensures compliance with Public Health and all Safety and Labor Regulations
- Valid Standards of Training, Certification and Watchkeeping for Seafarers (STCW) and flag certification for the duration of the contract and appropriate to position
- Previous Waiter experience in a five-star restaurant or onboard a luxury cruise restaurant environment
- Strong knowledge and experience in Public Health rules and regulations related to USPH and HACCP
- Excellent working knowledge of food, beverage (wine, beers, spirits, cocktails, coffee, tea) and international cuisine
- While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The Lady or Gentleman must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
- All Yacht Ladies and Gentlemen must be physically able to participate in emergency lifesaving procedures and drills. Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency including the lowering of lifeboats. Ability to lift and/or move up to 50 pounds.
- All Yacht Ladies and Gentlemen must be able to communicate in the English language in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.
Embark on an extraordinary journey with the Ritz-Carlton Yacht Collection, an exquisite extension of the renowned Ritz-Carlton brand, dedicated to redefining ultra-luxury hospitality at sea. As a "Lady or Gentleman" of our esteemed team, you'll be entrusted with the art of delivering the impeccable "Gold Standards" that have made the Ritz-Carlton an epitome of excellence across the globe.
The Essence of Excellence: The Gold Standards
The Gold Standards are the bedrock of the Ritz-Carlton experience, setting us apart in the industry and establishing a legacy of unparalleled service. These standards embody the values and culture that define our brand, and serve as the compass guiding our every endeavor.
- We encourage reviewing the Foundations of Our Brand.
The Employee Promise
At The Ritz-Carlton, our Ladies & Gentlemen are the most important resource in our service commitment to each other and our guests.
By applying the principles of trust, honesty, respect, integrity, and commitment, we empower and nurture talent to the benefit of each individual and the company.
The Ritz-Carlton fosters a culture where all are valued, quality of life is enhanced, individual aspirations are fulfilled, and The Ritz-Carlton Mystique is strengthened.
Join us on a journey where every day is a testament to the highest standard of luxury and service. Apply today and be part of an unparalleled legacy in hospitality.
