Job Overview
We are seeking a friendly and professional Bellhop to join our hospitality team. The ideal candidate will provide exceptional guest services by assisting guests with their luggage, navigating hotel facilities, and ensuring a welcoming atmosphere. This role requires excellent communication skills, a positive attitude, and a strong understanding of hospitality operations to enhance guest experiences and uphold the hotel's reputation for outstanding service.
Duties
- Greet guests warmly upon arrival and assist with luggage handling
- Escort guests to their rooms and familiarize them with hotel amenities
- Provide information about hotel services, local attractions, and directions
- Assist with transportation arrangements and coordinate with other hotel departments as needed
- Maintain cleanliness and organization in luggage storage areas
- Handle guest inquiries efficiently, demonstrating excellent customer service skills
- Support front desk operations during busy periods, including managing multi-line phone systems and phone etiquette
- Collaborate with hotel management to ensure guest satisfaction and resolve any issues promptly
- Uphold safety standards while assisting guests in navigating the property
Requirements
- Previous experience in hospitality management, hotel management, or guest services preferred
- Bilingual or multilingual abilities are highly desirable to serve diverse guest populations
- Strong customer service skills with a focus on guest relations and hospitality excellence
- Ability to work flexible hours, including nights, weekends, or holidays as needed
- Excellent communication skills, including phone etiquette and proficiency with multi-line phone systems
- Knowledge of hotel operations and front desk procedures is a plus
- Professional appearance and demeanor with a genuine desire to assist guests effectively
- Ability to lift luggage and stand for extended periods during shifts
This position offers an opportunity to be part of a dynamic hospitality environment where guest satisfaction is paramount. We value team members who are dedicated to creating memorable experiences for our guests through exceptional service.
Job Types: Full-time, Part-time, Temporary
Pay: From $19.00 per hour
Expected hours: 20 – 40 per week
Work Location: In person
