Job Overview
We are seeking a friendly and professional Bellhop to join our hospitality team. The ideal candidate will provide exceptional guest services by assisting guests with their luggage, navigating hotel facilities, and ensuring a welcoming atmosphere. This role requires excellent communication skills, a positive attitude, and a strong understanding of hospitality operations to enhance guest experiences and uphold the hotel's reputation for outstanding service.

Duties

Greet guests warmly upon arrival and assist with luggage handling
Escort guests to their rooms and familiarize them with hotel amenities
Provide information about hotel services, local attractions, and directions
Assist with transportation arrangements and coordinate with other hotel departments as needed
Maintain cleanliness and organization in luggage storage areas
Handle guest inquiries efficiently, demonstrating excellent customer service skills
Support front desk operations during busy periods, including managing multi-line phone systems and phone etiquette
Collaborate with hotel management to ensure guest satisfaction and resolve any issues promptly
Uphold safety standards while assisting guests in navigating the property

Requirements

Previous experience in hospitality management, hotel management, or guest services preferred
Bilingual or multilingual abilities are highly desirable to serve diverse guest populations
Strong customer service skills with a focus on guest relations and hospitality excellence
Ability to work flexible hours, including nights, weekends, or holidays as needed
Excellent communication skills, including phone etiquette and proficiency with multi-line phone systems
Knowledge of hotel operations and front desk procedures is a plus
Professional appearance and demeanor with a genuine desire to assist guests effectively
Ability to lift luggage and stand for extended periods during shifts

This position offers an opportunity to be part of a dynamic hospitality environment where guest satisfaction is paramount. We value team members who are dedicated to creating memorable experiences for our guests through exceptional service.

Job Types: Full-time, Part-time, Temporary

Pay: From $19.00 per hour

Expected hours: 20 – 40 per week

Work Location: In person

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