Job Overview:
Join our team as a Front Desk Agent at our World Class Resort in Pigeon Forge, where you will be the first point of contact for our guests. As a key member of our hospitality team, you will ensure exceptional customer service and contribute to the overall guest experience. If you possess excellent phone etiquette, and have a passion for the hospitality industry, we invite you to apply for this exciting opportunity.
Responsibilities:
- Utilizes the Property Management Software (PMS) to access the guest information, retrieve reservation information, change or cancel reservations as requested by the guest, or register guests.
- Verifies registration information, secures a credit card for incidental expenses, and authorizes credit card for charges. Provides assistance in handling customer complaints, involving management as necessary.
- Receives requests and processes reservations within established guidelines. When rooms/spaces are not available, provides an option to be on a waitlist and/or alternative lodging or RV Parks in the area.
- Registers and assigns rooms/spaces to guests, transmitting and receiving messages, keeping records of occupied rooms/spaces and guest accounts, making and confirming reservations, and presenting statements to and collecting payments as necessary.
- Receives and is accountable for a change fund. Prepares Close Bank Report and deposits cash receipts at the end of each shift in accordance with established procedures.
- Ensures guest security and privacy is maintained at all times.
- Interacts with guests professionally, answers questions concerning the facility, amenities, and provides information about local attractions.
- Inventories, all keys, and any other supplies or amenities maintained at the front desk. Keeps the front desk and lobby area clean and neat.
- Runs and prints various reports from the PMS, such as Expected Arrivals, Departure List, and In-House Guest List, as requested.
- Answers phones and transfers calls to appropriate individuals.
- Logs trouble calls in the PMS and ensures the appropriate department is notified.
- Clean and sanitize all bathhouse areas, including toilets, showers, sinks, and floors.
- Replenish supplies such as toilet paper, soap, and paper towels.
Requirements:
- High school diploma or suitable equivalent.
- One year of Customer Service required; previous RV hospitality-related experience preferred.
- Must be customer service oriented and have excellent verbal and written communication skills with the ability to multi-task and work independently.
- Ability to communicate with the public, RV Resort staff, and management in a professional manner.
- Knowledge of proper telephone etiquette.
- Knowledge of surrounding areas and local events.
- Skilled in the use of front office equipment and computers.Proven intermediate skills in Windows, MS Office Programs and experience with database systems.
- Ability to work in a challenging environment dealing with sensitive issues and maintain confidentiality with strong attention to detail and excellent problem-solving, organizational, and time management skills.
- Ability to learn safety, emergency, and accident prevention policies and procedures.
- Available to work Friday - Mon (9am - 5pm ) and on public holidays.
- Valid State Driver’s License.
Why Join Us?
- Friendly, supportive team environment
- Beautiful and welcoming work setting
If you’re dependable, personable, and ready to help create great guest experiences, we’d love to hear from you!
Apply now using this link: https://forms.monday.com/forms/376e799adbb5f89781da5fc7c93d03a7?r=use1
Join our team today!
Job Type: Full-time
Pay: $10.00 - $14.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
