Job Overview:

Join our team as a Front Desk Agent at our World Class Resort in Pigeon Forge, where you will be the first point of contact for our guests. As a key member of our hospitality team, you will ensure exceptional customer service and contribute to the overall guest experience. If you possess excellent phone etiquette, and have a passion for the hospitality industry, we invite you to apply for this exciting opportunity.

Responsibilities:

Utilizes the Property Management Software (PMS) to access the guest information, retrieve reservation information, change or cancel reservations as requested by the guest, or register guests.
Verifies registration information, secures a credit card for incidental expenses, and authorizes credit card for charges. Provides assistance in handling customer complaints, involving management as necessary.
Receives requests and processes reservations within established guidelines. When rooms/spaces are not available, provides an option to be on a waitlist and/or alternative lodging or RV Parks in the area.
Registers and assigns rooms/spaces to guests, transmitting and receiving messages, keeping records of occupied rooms/spaces and guest accounts, making and confirming reservations, and presenting statements to and collecting payments as necessary.
Receives and is accountable for a change fund. Prepares Close Bank Report and deposits cash receipts at the end of each shift in accordance with established procedures.
Ensures guest security and privacy is maintained at all times.
Interacts with guests professionally, answers questions concerning the facility, amenities, and provides information about local attractions.
Inventories, all keys, and any other supplies or amenities maintained at the front desk. Keeps the front desk and lobby area clean and neat.
Runs and prints various reports from the PMS, such as Expected Arrivals, Departure List, and In-House Guest List, as requested.
Answers phones and transfers calls to appropriate individuals.
Logs trouble calls in the PMS and ensures the appropriate department is notified.
Clean and sanitize all bathhouse areas, including toilets, showers, sinks, and floors.
Replenish supplies such as toilet paper, soap, and paper towels.

Requirements:

High school diploma or suitable equivalent.
One year of Customer Service required; previous RV hospitality-related experience preferred.
Must be customer service oriented and have excellent verbal and written communication skills with the ability to multi-task and work independently.
Ability to communicate with the public, RV Resort staff, and management in a professional manner.
Knowledge of proper telephone etiquette.
Knowledge of surrounding areas and local events.
Skilled in the use of front office equipment and computers.Proven intermediate skills in Windows, MS Office Programs and experience with database systems.
Ability to work in a challenging environment dealing with sensitive issues and maintain confidentiality with strong attention to detail and excellent problem-solving, organizational, and time management skills.
Ability to learn safety, emergency, and accident prevention policies and procedures.
Available to work Friday - Mon (9am - 5pm ) and on public holidays.
Valid State Driver’s License.

Why Join Us?

Friendly, supportive team environment
Beautiful and welcoming work setting

If you’re dependable, personable, and ready to help create great guest experiences, we’d love to hear from you!

Apply now using this link: https://forms.monday.com/forms/376e799adbb5f89781da5fc7c93d03a7?r=use1

Join our team today!

Job Type: Full-time

Pay: $10.00 - $14.00 per hour

Benefits:

401(k)
Dental insurance
Employee discount
Flexible schedule
Health insurance
Paid time off
Vision insurance

Work Location: In person

Confidential

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Front Desk Agent - Part time