We are seeking a highly organized, personable, and detail-oriented Concierge/Administrative Assistant to serve as the front-of-house representative for our prestigious gated golf community.
Position Overview
This fast-paced position is ideal for a dynamic professional who thrives in a service-oriented environment and can manage multiple administrative functions with discretion and efficiency. As the first point of contact for residents, guests, and prospective members, the Concierge/Administrative Assistant plays a key role in delivering exceptional community experience while supporting the administrative operations of the membership office.
Key Responsibilities:
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Greet residents, guests, and visitors with professionalism and courtesy.
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Maintain and manage the membership database, including processing new and transfer memberships.
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Coordinate and manage reservation requests, meeting spaces, and room scheduling.
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Manage electronic record filing systems and logs to ensure all documentation is properly stored and accessible.
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Serve as the primary phone operator, directing calls, taking messages, and responding to inquiries.
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Provide general administrative support to management and other departments as needed.
Qualifications:
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Previous experience in a concierge, administrative assistant, or customer service role, preferably in a luxury or private community setting.
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Exceptional communication and interpersonal skills.
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Strong organizational and multitasking abilities with keen attention to detail.
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Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and database management.
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Ability to handle sensitive information with discretion and professionalism.
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A warm, polished, and professional demeanor with a passion for providing excellent service.
Working Conditions:
- Front desk-based position in a high-traffic community clubhouse or administrative office.
- Fast-paced environment with frequent interaction with residents and staff.
Minimum Qualifications:
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Associate’s degree (AA); and one to two years of administrative experience; or equivalent combination of education and experience.
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Ability to work independently with little or no supervision.
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Ability to communicate verbally and in writing. Ability to compose letters and to facilitate phone calls and general inquiries sensibly.
