The Wellness Concierge plays a key role in supporting the overall guest experience at the pool, fitness center, and spa areas. This position is responsible for providing exceptional hospitality by welcoming and assisting members, maintaining a clean and safe environment, supporting towel and laundry services, and performing light housekeeping duties throughout the wellness facilities.
Essential Job Functions:
Pool Responsibilities:
• Greet and orient members and guests upon arrival to the pool area with a warm and professional demeanor.
• Check member IDs and ensure the accurate number of guests (if applicable)
• Enforce pool rules and regulations as posted, including but not limited to: no chair saving, dress code adherence, no glass or alcohol in the pool, and use of swim diapers for infants.
• Ensure the pool deck is clean and orderly at the beginning of each shift:
o Align lounge chairs neatly
o Open umbrellas and inspect for safety/condition
o Restock towels
o Restock bathroom items (as needed)
o Empty trash cans (as needed)
• Assist members with relocating umbrellas or lounge chairs as needed.
• Help F&B team clear used dishes and cups to maintain a tidy environment.
• Report maintenance, safety, or guest concerns promptly to Maintenance Technician and the Resort Manager promptly.
• Promote a positive and respectful atmosphere among all guests and team members.
Laundry and Towel Service:
• Oversee daily laundering of towels used in the pool, spa, and gym areas.
• Ensure fresh towels are stocked throughout the day in designated areas.
• Monitor and manage towel inventory, reporting shortages or supply needs.
Housekeeping & Facility Support:
• Wipe down and sanitize tables, lounge furniture, and high-touch surfaces regularly.
• Straighten and reposition pool, gym, and spa furniture to ensure an orderly presentation.
• Empty trash and recycling receptacles as needed and ensure cleanliness of common areas.
• Assist in setup and breakdown of community activities or events as directed.
Qualifications:
• High school diploma or equivalent preferred.
• Prior customer service, hospitality, or wellness facility experience a plus.
• Strong interpersonal and communication skills.
• Ability to work outdoors in varying weather conditions.
• Physically able to lift, bend, reach, and stand for extended periods.
• Reliable, detail-oriented, and proactive in identifying guest or facility needs.
Work Schedule:
• Must be available to work flexible hours, including weekends and holidays.
Core Competencies:
• Guest-focused service mindset
• Team collaboration
• Accountability and initiative
• Cleanliness and safety awareness
• Adaptability in a dynamic work environment
