About the Role
Valdoro Mountain Lodge is seeking a friendly, detail-oriented Front Desk Clerk to join our team. As the first point of contact for owners and guests, this role is essential to delivering exceptional hospitality and creating memorable stay experiences.
Key Responsibilities
- Greet and check in/check out guests in a warm, professional manner
- Provide information about resort amenities, local attractions, and services
- Handle guest requests, concerns, and service recovery with urgency and care
- Manage reservations, room assignments, and daily front desk operations
- Process payments and maintain accurate records
- Coordinate with housekeeping and engineering teams to ensure a seamless guest experience
- Maintain a clean, organized, and welcoming front desk area
Qualifications
- Previous hospitality, hotel, or customer service experience preferred
- Strong communication and problem-solving skills
- Ability to remain calm and professional in a fast-paced environment
- Comfortable using computer systems and property management software
- Flexible availability, including weekends and holidays
What We’re Looking For
- Positive, guest-first attitude
- Reliable and dependable team player
- Strong attention to detail
- Passion for delivering outstanding service
This role is perfect for motivated individuals who thrive in fast-paced environments and enjoy helping others through excellent organizational skills and proactive support. Join us to be part of a vibrant team dedicated to delivering outstanding service every day!
Pay: $20.00 - $21.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health savings account
- Vision insurance
Work Location: In person
