- We are looking for an enthusiastic and motivated person for our Front Desk Agent position to serve as our guests’ first point of contact and manage all aspects of their accommodation. Must be able to work weekends and holidays. Full-time and part-time positions are available. The availability to work a 3pm-11pm shift is required.
Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Skills
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Experience with hotel reservations software, like Opera and Micros
- Understanding of how travel planning websites operate, like Expedia, Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
- Degree in hotel management is a plus
Why choose Mountain Lake? Not only is Mountain Lake a beautiful place to work, but we also offer a variety of benefits to our employees. We offer a fun and friendly work environment. Here are just a few of the amazing benefits our employees enjoy:
- Free recreation for you and a guest to all activities based on availability.
- Recruiting bonuses for current employees
- Weekly Pay
- Discounts on retail and lodging
- Free telehealth for you and your family (doctor visits via phone/zoom call)
- Flexible Schedules
- Heavily discounted employee meal program
Full-Time Opportunities:
- Anthem Blue Cross Blue Shield Health Insurance
- Short Term and Long-Term Disability
- Dental Insurance
- 401K with an employer match up to 50%
- Life Insurance
- Sick, Holiday, and Vacation Pay
Come see for yourself! Apply today to work for one of the most beautiful places in Southwest Virginia!
**Mountain Lake Lodge is a drug free workplace.
Pay: $15.00 - $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Vision insurance
Ability to Commute:
- Pembroke, VA 24136 (Required)
Ability to Relocate:
- Pembroke, VA 24136: Relocate before starting work (Required)
Work Location: In person