We are looking for an enthusiastic and motivated person for our Front Desk Agent position to serve as our guests’ first point of contact and manage all aspects of their accommodation. Must be able to work weekends and holidays. Full-time and part-time positions are available. The availability to work a 3pm-11pm shift is required.

Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients’ complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments

Skills

Work experience as a Hotel Front Desk Agent, Receptionist or similar role
Experience with hotel reservations software, like Opera and Micros
Understanding of how travel planning websites operate, like Expedia, Booking and TripAdvisor
Customer service attitude
Excellent communication and organizational skills
Degree in hotel management is a plus

Why choose Mountain Lake? Not only is Mountain Lake a beautiful place to work, but we also offer a variety of benefits to our employees. We offer a fun and friendly work environment. Here are just a few of the amazing benefits our employees enjoy:

Free recreation for you and a guest to all activities based on availability.
Recruiting bonuses for current employees
Weekly Pay
Discounts on retail and lodging
Free telehealth for you and your family (doctor visits via phone/zoom call)
Flexible Schedules
Heavily discounted employee meal program

Full-Time Opportunities:

Anthem Blue Cross Blue Shield Health Insurance
Short Term and Long-Term Disability
Dental Insurance
401K with an employer match up to 50%
Life Insurance
Sick, Holiday, and Vacation Pay

Come see for yourself! Apply today to work for one of the most beautiful places in Southwest Virginia!

**Mountain Lake Lodge is a drug free workplace.

Pay: $15.00 - $17.00 per hour

Benefits:

401(k)
Dental insurance
Flexible schedule
Health insurance
Life insurance
Vision insurance

Ability to Commute:

Pembroke, VA 24136 (Required)

Ability to Relocate:

Pembroke, VA 24136: Relocate before starting work (Required)

Work Location: In person

Mountain Lake Lodge

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