Company Overview
Good Nite Inn is dedicated to providing comfortable, clean, and affordable lodging in some of California’s most popular destinations. With multiple locations near renowned attractions, we are committed to delivering exceptional guest service and a welcoming atmosphere for travelers seeking both leisure and business accommodations.
Job Summary
We are seeking an energetic and detail-oriented Front Desk Agent/Night Auditor to join our team! In this dynamic role, you will be the first point of contact for our guests, ensuring a smooth check-in and check-out process while delivering outstanding customer service. During overnight shifts, you will also perform night audit duties to reconcile daily financial transactions, maintain accurate records, and support overall hotel operations. Your enthusiasm and professionalism will help create memorable stays for our guests while maintaining the highest standards of hospitality.
Responsibilities
- Welcome guests warmly upon arrival, assist with check-in/check-out procedures, and answer guest inquiries with enthusiasm and professionalism
- Manage multi-line phone systems, handle guest requests, and provide information about hotel amenities and local attractions
- Perform night audit functions by reconciling daily financial transactions, updating reports, and ensuring accuracy of all accounts
- Maintain excellent guest relations by addressing concerns promptly and courteously, ensuring a positive experience
- Uphold phone etiquette standards and handle guest communications efficiently across various channels
- Assist with administrative tasks such as record keeping, data entry, and reporting to support hotel operations
- Ensure the front desk area remains organized, clean, and welcoming at all times
Qualifications
- Previous experience in hospitality or hotel front desk operations preferred
- Strong customer service skills with a friendly and professional demeanor
- Multilingual or bilingual abilities are highly desirable to better serve diverse guests
- Knowledge of hotel management software systems is a plus
- Excellent communication skills, including phone etiquette and handling multi-line phone systems
- Ability to work overnight shifts in a fast-paced environment with energy and attention to detail
- Familiarity with guest services, guest relations, and hospitality industry standards
Join us at Good Nite Inn to deliver exceptional hospitality experiences while advancing your career in the vibrant world of hotel management!
Pay: From $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 1 year (Preferred)
- Hotel: 1 year (Preferred)
- Night audit: 1 year (Preferred)
Shift availability:
- Night Shift (Required)
- Overnight Shift (Required)
- Day Shift (Preferred)
Ability to Commute:
- Camarillo, CA 93010 (Required)
Work Location: In person
