Company Overview
Good Nite Inn is dedicated to providing comfortable, clean, and affordable lodging in some of California’s most popular destinations. With multiple locations near renowned attractions, we are committed to delivering exceptional guest service and a welcoming atmosphere for travelers seeking both leisure and business accommodations.

Job Summary
We are seeking an energetic and detail-oriented Front Desk Agent/Night Auditor to join our team! In this dynamic role, you will be the first point of contact for our guests, ensuring a smooth check-in and check-out process while delivering outstanding customer service. During overnight shifts, you will also perform night audit duties to reconcile daily financial transactions, maintain accurate records, and support overall hotel operations. Your enthusiasm and professionalism will help create memorable stays for our guests while maintaining the highest standards of hospitality.

Responsibilities

Welcome guests warmly upon arrival, assist with check-in/check-out procedures, and answer guest inquiries with enthusiasm and professionalism
Manage multi-line phone systems, handle guest requests, and provide information about hotel amenities and local attractions
Perform night audit functions by reconciling daily financial transactions, updating reports, and ensuring accuracy of all accounts
Maintain excellent guest relations by addressing concerns promptly and courteously, ensuring a positive experience
Uphold phone etiquette standards and handle guest communications efficiently across various channels
Assist with administrative tasks such as record keeping, data entry, and reporting to support hotel operations
Ensure the front desk area remains organized, clean, and welcoming at all times

Qualifications

Previous experience in hospitality or hotel front desk operations preferred
Strong customer service skills with a friendly and professional demeanor
Multilingual or bilingual abilities are highly desirable to better serve diverse guests
Knowledge of hotel management software systems is a plus
Excellent communication skills, including phone etiquette and handling multi-line phone systems
Ability to work overnight shifts in a fast-paced environment with energy and attention to detail
Familiarity with guest services, guest relations, and hospitality industry standards

Join us at Good Nite Inn to deliver exceptional hospitality experiences while advancing your career in the vibrant world of hotel management!

Pay: From $18.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Vision insurance

Education:

High school or equivalent (Required)

Experience:

Customer service: 1 year (Preferred)
Hotel: 1 year (Preferred)
Night audit: 1 year (Preferred)

Shift availability:

Night Shift (Required)
Overnight Shift (Required)
Day Shift (Preferred)

Ability to Commute:

Camarillo, CA 93010 (Required)

Work Location: In person

Good Nite Inn

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