FivePine Lodge is seeking a Night Auditor / Overnight Security for our AAA 4 Diamond Property in Sisters, OR. We are a Trip Advisor Top in the Nation luxury lodge with award winning service and we are looking for someone who will thrive in a service minded, self-directed, empowered environment.
As a Night Auditor (10:30pm-7am) at FivePine Lodge, you will play a pivotal role in ensuring the smooth operation and security of our lodge during nighttime hours. This unique position combines guest services, financial oversight, security and an 'on-call' opportunity to rest or engage in personal hobbies during certain hours. If you are self motivated, detail-oriented individual with a commitment to guest satisfaction , we invite you to apply for this position. (Great for students looking for part time work that allows them a few hours to study mid shift!)
Typical Shift Outline (times & duties can vary depending on day of property/guest needs):
Guest Services and Security - 10:30pm - 1am
- Welcome and process guest arrival paperwork and payments correctly
- Answer guest inquiries and provide information about lodge amenities, services, and local attractions
- Manage phone reservations and inquiries
- Maintain safety and security of guests and the property as the overnight on-site representative
'On-Call' - 1am - 5am (not guaranteed, varies depending on work load and property needs)
- Remain on the lodge property and be reachable during this time
- Utilize the provided night audit quarters to rest, study, or pursue personal hobbies
- Respond promptly to any guest needs or emergencies that may arise during this period
Property Maintenance and Financial Oversight - 5am-7am
- Patrol property to ensure safety and security and inform maintenance of snow levels/property needs
- Assist with snow and ice removal when necessary
- Review and reconcile daily financial transitions to ensure accurate record-keeping and reporting
- Collaborate with the lodge manager and accounting department as needed
- Debrief the 7am Front Desk Agent
Critical Tasks & Responsibilities:
- Act with integrity and honesty in accordance with FivePine’s vision and mission statement in all circumstances.
- Demonstrate responsible behavior through punctuality, professionalism, reliability, and courteous communication.
- Understand and carry out the instructions of your supervisor including in the assignment of additional tasks or duties.
- Maintain a professional manner under stress.
- Run and balance all daily reports for the lodge from innRoad hospitality software.
- Answer phones professionally.
- Resolve guest issues as they arise: TV/DVD problems, key cards not working, more towels needed, etc.
What we bring:
- Teledoc - FREE virtual health care including mental health, nutrition, and much more.
- Simple IRA retirement plan with employer matching up to 3% of wages.
- Aflac supplemental insurance.
- Employee rates at sister properties all around the northwest.
- Free membership to Sisters Athletic Club.
- Discounts at Three Creeks Brewing, HooDoo Ski area, and lodging.
- And more!
Required Qualifications:
- Must be able to work alone overnight to insure property and guest safety and security.
- Basic knowledge of accounting operations including the ability to post and balance charges accurately.
- Basic knowledge of computer software.
- Ability to make reservations, check guests in/out and provide concierge information.
- Must have exceptional communication skills.
- Experience in guest services or hospitality (Preferred but not required).
- Willing and able to commute to Sisters year round.
- Maintain valid OLCC and Food Handlers cards.
- Must be 18 years or older.
- Ability to lift/carry/pull/push up to 50 pounds.
- Ability to be on feet for up to 8 hours including bending, squatting, and/or kneeling.
- Ability to go up and down stairs.
Schedule:
10:30 pm – 7:00am.
- Part time schedule (3 nights/week on average)
- Availability to increase hours or fill in when needed
Pay:
- Starting wage of $18.50/hr and up based on experience
