This position is responsible for delivering an exceptional member and guest experience while upholding the standards of a high-end luxury club. The role supports daily locker room operations, shoe services, member relations, and overall facility excellence.
Primary Responsibilities:
- Provide outstanding customer service to all members and guests, ensuring consistently exceptional experience.
- Oversee the Shoe Service program, including cleaning, polishing, and spike replacement for golf and street shoes.
- Serve as a club concierge by providing accurate information regarding daily club events, tournament schedules, and course conditions.
- Maintain and manage the Member Locker List and coordinate locker assignments and turnover.
- Learn and operate the PuttView system and Foresight Golf Simulator.
- Develop a thorough understanding of club operations and uphold the standards expected of a luxury private club.
- Always maintain a professional appearance, including proper uniform and grooming standards.
- Execute daily operational duties in accordance with scheduling and coverage needs.
- Take responsibility and ensure each shift is properly prepared for the next team member.
- Communicate clearly, concisely, and professionally. Demonstrate strong listening skills and a team-first mindset.
- Perform all duties in accordance with established training and service standards.
- Maintain a strong working knowledge of all golf programs and daily activities.
Secondary Responsibilities:
- Coordinate with Maintenance and Housekeeping to ensure all facilities and equipment remain in excellent condition.
- Assist in the Men’s Bar Lounge during peak times.
- Act as a liaison for the 3rd floor operations when necessary.
Qualifications:
- Knowledge: Familiarity with golf culture and etiquette is highly preferred.
- Interpersonal Skills: Exceptional communication skills with the ability to exercise discretion and maintain confidentiality.
- Physical Requirements: Ability to stand for extended periods and lift up to 30 lbs (e.g., laundry bags or beverage crates).
Career Opportunity:
- Opportunity for long-term growth within Deering Bay.
- A team-oriented environment focused on professional development and mentorship.
- Training and guidance provided by the Director of Golf and professional staff.
- Leadership committed to supporting staff advancement both within the organization and beyond.
Compensation & Benefits:
- Hourly position.
- Additional income opportunities through outing work.
- Comprehensive benefits package for full-time employees, including individual health insurance consistent with club standards.
- Seasonal uniforms provided.
- Meals provided while on duty.
- Golf privileges and practice access in accordance with department policies. (Non-golfers must first play with a golf professional.)
