YOUR NEXT DESTINATION AWAITS
Careers at Commonwealth Lodging
Top Notch Talent + World Class Hospitality
We take a proactive, hands-on approach to hotel management. Our team boasts extensive experience in all areas of hospitality management.
Core Values: Team First, Own It, Relationship Oriented, Professionalism, Integrity/Honest
General Responsibilities
- Serve as the first and last impression for all guests, providing warm, polished, and anticipatory service.
- Handle check-ins and check-outs, conduct personalized property tours, and communicate key details (amenities, policies, local recommendations).
- Maintain and update guest-facing systems (Cloudbeds, Whistle) with accuracy and care.
- Coordinate special requests and guest experiences such as surf lessons, picnics, or custom amenities.
- Respond promptly to guest inquiries, voicemails, and emails with a friendly and solution-oriented tone.
- Update and maintain detailed guest logs including the Daily Guest List, Reserved On reports, and ADS (ArrivalDeparture Summary).
- Support room inspections, room assignments, and readiness coordination with Housekeeping.
- Process guest charges, issue folios, collect deposits, and maintain accurate financial records.
- Execute AM/PM checklist tasks with attention to detail and pride in presentation.
- Maintain cleanliness and organization of the front desk, lobby, library, boutique, and common areas.
- Prepare pre-arrival communications, welcome cards, surf reports, and other thoughtful
Physical Requirements:
- Must be able to bend, stoop, squat and stretch to fulfill tasks
- Must be able to lift, push, and pull up to 25lbs. on a regular and continuing basis
- Must be able walk, stand and exert well placed mobility for up to eight (8) hours
- Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity
