Host, Kassi Beach Club - Pool

Virgin Hotels Las Vegas • Las Vegas, NV 89169 • 4d ago

YOUR MISSION (The Job Description)

The Host/Hostess responsibilities include greeting guests, providing accurate wait times, and escorting customers to the dining and bar areas. For this role, the Host/Hostess should have solid organizational and people skills to make sure our guests have a positive dining experience from the moment they arrive till their departure.

THE NITTY-GRITTY (The Essential Job Duties)

Welcome guests to the venue
Provide accurate wait times and monitor waiting lists
Manage reservations
Escort customers to assigned dining or bar areas
Provide menus and announce Waiter/Waitress's name
Greet customers upon their departure
Coordinate with wait staff about available seating options
Maintain a clean reception area
Cater to guests who require extra attention (e.g. children, elderly)
Answer incoming calls and address customers' queries
Assist wait staff as needed and ensure that items are fully stocked, and equipment is in good working condition
Strong knowledge and consistent use of SNHD regulations and standards
Must be able to work cooperatively and effectively in a team
Consistently maintains clean and safe work area for self and other team members
Participate in seamless operation between BOH + FOH staff members ensuring proper service to our guests
Ability to communicate clearly in verbal and written English
Maintain a clean, hygienic, and organized work environment including stocking of supplies, polishing cutlery/glassware, folding napkins, cleaning menus, sanitizing tables, etc.
Explain basic details of food dishes and beverages to guests
Perform to high standards of excellence, execution, and cleanliness
Always keep your active SNHD Food Handler's card with you while on property
Report health and safety incidents and concerns directly to leadership in an accurate and timely manner
Contribute to successful SNHD health inspections
Monitor and ensure cleanliness of all place settings, tabletops, seats and floor
Communicate with cashier and servers for needs and any guest service issues
Actively participate in all scheduled required training sessions
Other duties as assigned

WHAT IT TAKES (The Qualities We Look For)

Strong communication skills, inclusive of spelling and grammar in English
Knowledge of health and safety rules in a kitchen
A team player with good communication skills
Patient with an ability to stay positive under pressure
Understanding of restaurant etiquette
Experience in managing reservations
Demonstrable customer-service skills
Excellent communication skills (via phone and in-person)
Strong organizational skills with the ability to monitor the entire dining and bar area

MUST HAVE'S

Current, legal and unrestricted ability to work in the United States
High School education or equivalent
Ability to communicate in English clearly and pleasantly with guests management/co-workers, both in person and on the telephone
Preferred: Additional foreign language
Food Service Handler Card and TABC certification that is currently valid for a minimum of at least 6 months
Ability to work a flexible schedule

THE WORKING CONDITIONS

Stand for periods of 8-10 hours
Communicate clearly in verbal and written English
Bend, squat and stretch in areas of limited space to perform cleaning, organization, and other duties
Work in an environment that is subject to varying levels of cold, heat, smoke, and sound. Incumbents are at times subject to hazards such as chemicals; proper safety precautions will be taken. This position occasionally works outside and is subject to all weather Proper clothing is provided
You may come into contact with pet hair/dander

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