*Opened in 2021, the Austin Marriott Downtown is a 613-room hotel located in the heart of downtown Austin, just steps away from the Convention Center. Our hotel is known for its high energy, collaborative culture, and commitment to taking care of our associates. Join a team that values growth, teamwork, and having fun while delivering exceptional service.
What You’ll Do
- Provide the highest quality of service to guests, anticipating and exceeding their expectations.
- Check guests in and out efficiently and in a friendly manner.
- Understand and consistently follow all cash handling and accounting procedures including hotel credit and check cashing procedures.
- Develop thorough knowledge of hotel staff, services, hours of operation, room locations, rates, amenities, and surroundings.
- Assist in maintaining the cleanliness of the lobby and entrance.
- Ensure security and confidentiality of all guest and hotel information.
- Effectively respond to and resolve guest concerns or complaints.
- Perform other duties as assigned.
What You’ll Bring
- Strong communication skills.
- A passion for customer service.
- The ability to be flexible and adapt to any situation.
- A desire to work as part of the front desk team.
- An outgoing personality with a positive attitude.
- Previous hospitality experience is helpful but not required.
- Ability to stand and move at a fast pace for long periods of time.
- Ability to lift, carry, or move up to 10 lbs. regularly and 25 lbs. occasionally.
- Willingness to stand and move quickly for long periods of time, with flexibility to work flexible hours, weekends, and holidays as business needs require.
What You Can Look Forward To
- Medical, Dental, and Vision insurance (starting Day 1)
- Life Insurance and Disability Insurance
- Paid Parental Leave
- DailyPay option
- Employee Assistance Program (EAP)
- 401(k) with company match
- Vacation/Paid Time Off (PTO) with rollover
- Complimentary wellness tools
- Unlimited referral bonuses
- Leadership development and tuition reimbursement
- Discounts on hotel rooms, dining, and other travel/entertainment experiences
- Multiple hotels in each market = more opportunities for growth
White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.
Location Code: 2524
Job Types: Full-time, Part-time
Pay: $15.00 - $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Parental leave
- Referral program
- Vision insurance
Work Location: In person
