Job Summary
Join our dynamic hospitality team as a Front Desk Agent, where you'll be the welcoming face and first point of contact for our guests. This energetic role combines exceptional customer service with efficient hotel management duties, ensuring every guest experiences a memorable stay. Your enthusiasm and professionalism will set the tone for a positive guest experience, whether managing check-ins, handling inquiries, or coordinating with other departments. If you thrive in a lively environment and have a passion for hospitality, this is your opportunity to shine! Company will pay 75% of WP ski pass for successful completion of season.
Responsibilities
- Greet guests warmly upon arrival and assist with smooth check-in and check-out processes.
- Manage multi-line phone systems with professionalism, providing accurate information and routing calls efficiently.
- Handle guest requests promptly, ensuring their needs are met with friendliness and attention to detail.
- Maintain accurate records of guest information, reservations, and billing details using hotel management software.
- Provide exceptional guest services by offering local recommendations, resolving issues swiftly, and enhancing overall guest satisfaction.
- Support night audit procedures by reconciling accounts and preparing reports to ensure financial accuracy overnight.
- Collaborate with housekeeping and maintenance teams to address guest concerns and ensure the hotel’s standards are upheld.
Experience
- Previous experience in hotel management or front desk operations within a resort or hospitality setting is preferred.
- Strong customer service skills with a proven ability to handle diverse guest interactions positively.
- Multilingual or bilingual abilities are highly desirable to serve our diverse clientele effectively.
- Familiarity with hospitality management software and multi-line phone systems is advantageous.
- Knowledge of guest relations, hotel operations, and night audit procedures will help you excel in this role.
- Demonstrated ability to maintain professionalism under pressure while delivering outstanding guest experiences. Join us in creating welcoming environments where every guest feels valued! Your energy, hospitality expertise, and dedication will make a lasting impact on our guests’ stay while advancing your career in the vibrant world of hospitality management.
Pay: $19.00 - $21.00 per hour
Benefits:
- 401(k) matching
- Employee discount
- Paid time off
- Professional development assistance
Work Location: In person
