At Valor, we are passionate Hotelitarians—driven, detail-obsessed professionals who go beyond service to deliver true hospitality. With a global perspective and a commitment to thoughtful hospitality and sustainable dining, we bring enthusiasm, creativity, and local flair to every property we support. We seek individuals who value relationships, embrace high standards, and create meaningful experiences for guests, teams, and owners alike. If you’re someone who notices the little things and strives to make a lasting impact, you’ll thrive here.
Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.
***$250.00 SIGN ON BONUS FOR EXPERIENCED PEP CERTIFIED CANDIDATES!***
The Harpeth Hotel in historic downtown Franklin is looking for a Guest Services Supervisor to join our team in providing a quality stay for our guests! This is an hourly position. Our Guest Services Supervisor will assist the Guest Services Manager, process guests as they check in and out, and perform other general front office tasks in a friendly manner. Shifts are available in the morning and evening, 7 days a week. We offer medical, dental, vision benefits and more for full-time team members.
- Can perform and assist with all the front desk functions to include but not limited to the following Guest Service Aide, PBX Operator, Guest Service Agent, Reservationists, etc. Has complete working knowledge and understands the software system, to include all daily transactions, and reservations operations.
- Knows how and where to post all charges and knows all the room rates. Train all new Guest Service Agents.
- Communicate with the Engineering Department regarding any maintenance requests from the guests.
- Check AM and PM discrepancy reports. Communicate with the Housekeeping Department regarding guest rooms and requests.
- Issues safety deposit boxes to guests when requested.
- Provide for a safe work environment by following all safety and security procedures and rules.
- Ensure proper staffing levels of the guest service department by assisting Guest Services Manager in preparing weekly schedule and maintaining proper documentation (time cards, disciplinary procedures, reviews, etc.).
- Assist the Guest Services Manager by handling special requests, group blocking and unusual circumstances.
Education: High school diploma or equivalent experience.
Experience: Three to twelve months of employment in a related position or guest relation position with this company or other organizations.
Skills and Abilities: Requires having excellent computer and cash handling skills, ability to stand for extended periods of time; present a sociable, outgoing, lively and guest service-oriented demeanor. Working knowledge is generally learned on-the-job. Communicate information and hotel services to management, staff and guests
#INDHarpeth
Competitive Salary
Daily Pay!
Team Member Hotel Discount Program
Uniforms Provided for most positions
Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options
Paid PTO
401k with employer match
Food and Beverage Discounts
Tuition Reimbursement
WHY THE HARPETH:
As historic downtown Franklin's only hotel, we pride ourselves on being a home away from home for our guests and our team members are a large part of that experience. From benefits like special hotel rates around the world to discounted food and beverage items, we are made for those who love to travel as much as our guests.
At The Harpeth, we are dedicated to being open minded and implementing new ideas to assure a high level of productivity and professionalism. We do our best to encourage communication and listening to every team member equally. We are committed to you and your career advancement by providing you the opportunity to be successful through career growth and internal promotions.
If you think you bring the ideal blend of skills, attitude and teamwork, sprinkled with a love of history and a small-town vibe, this could be the perfect home for you! Are you passionate and creative with a desire to grow? Let’s talk!
