Job Summary
The Lolo Lodge is looking for a Front Desk Agent / HSKP dual position- a crucial role in the smooth operation of the front desk and guest services at our hotel- The Lodge in Lolo. The ideal candidate will have a background in hospitality, excellent communication skills, and the ability to handle various tasks efficiently, as well as a love for the outdoors in a semi-remote location.
Duties
- Manage check-in and check-out processes, ensuring accuracy and efficiency.
- Address guest inquiries and resolve any issues or complaints promptly.
- Conduct night audits as required, ensuring all financial transactions are accurate.
- Maintain knowledge of hotel policies, procedures, and services to assist guests effectively.
- Handle multi-line phone systems with professionalism, providing information to callers as needed.
- Assist with cleaning rooms as needed.
Skills
- Background in hospitality.
- Excellent customer service skills with a focus on guest relations.
- Familiarity with multi-line phone systems and phone etiquette.
- Ability to work well under pressure while maintaining a positive attitude.
***We also offer lodging for our team mates at an exceptional low rate!
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Job Type: Full-time
Pay: From $14.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Ability to Commute:
- Lolo, MT 59847 (Required)
Ability to Relocate:
- Lolo, MT 59847: Relocate before starting work (Required)
Work Location: In person
