Hotel Front Desk Job Responsibilities:
- Welcome guests in a warm and friendly manner.
- Ascertains their lodging, purchasing needs.
- Assists guests and owners in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary.
- Knows all essential aspects of our hotel operations.
- Registers guests and manages the rooming chart.
- Collects payments by accepting cash, check, or charge payments from customers; and makes change for cash customers.
- Verifies credit acceptance by reviewing and recording driver’s license number; and operating credit card authorization systems.
- Balances cash drawer by counting cash at beginning and end of work shift.
- Monitors lobby and check-in activity to determine room flow.
- Responds to guest inquiries and requests in a timely, friendly, and efficient manner.
- Provides pre-arrival support for guests arriving on packages.
- Facilitates correspondence with guests.
- Acts as the site liaison for the services and sales center.
- Works collaboratively with any Hotel associates and resources.
Job Types: Full-time, Part-time
Pay: $14.00 - $15.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- Flexible schedule
- Paid time off
- Relocation assistance
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
- Night shift
- Weekends as needed
Work Location: In person