The Ohioan Hotel and Event Center (Formally Nationwide Hotel and Conference Center) located in Lewis Center, Ohio is searching for a Front Desk Agent to join our team!

Job Summary:

We are seeking a polished, service-driven Guest Experience Agent to join our team. The ideal candidate is flexible, dependable, and passionate about creating exceptional guest experiences that feel personal, welcoming, and memorable.

We are a unique lodging experience that values unique individuals—people who bring warmth, professionalism, and initiative to every guest interaction. Prior experience in luxury or upscale hospitality is strongly preferred, along with a natural ability to take ownership, anticipate guest needs, and create a sense of home for every arrival.

This role is perfect for someone who thrives in a fast-paced, elevated hospitality environment and takes pride in creating meaningful connections with guests. Compensation is well above industry and position standard, to match your experience, and desire to be a part of a team that strives for continuous improvement.

Essential Functions:

Provide refined, professional, and warm guest service during check-in and check-out
Handle reservations, payments, and guest inquiries with accuracy and care
Operate the OPERA Cloud Property Management System (PMS) to manage reservations, billing, and guest profiles
Collaborate with housekeeping, Sales, Planning, and all departments to ensure seamless guest experiences
Resolve guest concerns with professionalism, empathy, and urgency
Maintain an elegant, organized, and welcoming front desk and lobby presence
Uphold luxury service standards and consistently exceed guest expectations

Qualifications, Education, Experience, Skills, and Abilities:

Flexible availability, including weekends and holidays
Strong communication and elevated customer service skills
Experience with OPERA Cloud PMS strongly preferred (or ability to learn quickly)
Proficiency in Microsoft Word and Microsoft Excel
Previous experience in luxury or boutique hotel environments preferred
Strong organizational skills and the ability to multitask under pressure
Leadership qualities, initiative, and a guest-first mindset

Physical Requirements:

These physical demands represent the physical requirements necessary for an associate to successfully perform the essential functions of the position. Reasonable accommodation can be made to enable individuals with disabilities to perform the described essential functions of the position.

Position requires standing during duration of shift.
Position does require occasional assistance with luggage for guest up to 20 lbs.

What We Offer:

5 complimentary room nights per year for employees
Employee meals provided (breakfast, lunch, and dinner)
Quarterly “Catch the Spirit” events celebrating and recognizing our team
Free Shoes for Crews footwear program
Accrued Paid Time Off (PTO)
401k match
Dining and travel discounts within our portfolio
Industry leading pay
Telehealth benefits
Opportunities for growth and advancement within the organization

About Us:

We are a distinctive lodging hotel dedicated to creating meaningful, memorable stays. Hospitality is not just what we do—it is who we are. We believe in genuine connection, thoughtful service, and creating a place where guests feel truly at home. We are looking for individuals who want to grow with us, bring their unique strengths to the team, and help craft unforgettable experiences for every guest we welcome.

Tucked in a 15-acre park-like setting just North of Columbus, Ohio, our property offers a complete collection of services and amenities for an all-inclusive experience. Our hotel has 193 stylishly appointed guest rooms and suites delight leisure travelers, while our 45,000 square feet of customizable meeting spaces are sophisticated yet comfortable and offer state-of-the-art technology to create a dynamic setting for meetings and special events.

We are managed by Columbus Hospitality Management, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities.

We are proud to be a Drug Free Workplace/EOE. All applicants will be required to submit to a background check prior to employment.

Application Question(s):

Are you able to work mornings, nights, weekends and holidays?
Are you at least 18 years of age?
What are your salary expectations?

Work Location: In person

The Ohioan Hotel and Event Center

Latest Jobs

Front Desk Agent