Join our team as a Volunteer Coordinator – make a meaningful impact in your community!

The Parks & Recreation Department is seeking a dedicated and organized Volunteer Coordinator to lead and manage our department’s Volunteer Program. In this vital role, you will oversee all aspects of the program’s operations, from recruitment and engagement to compliance and risk management. As the Volunteer Coordinator, you will serve as the primary liaison between the department and internal partners – include legal, risk management and public safety departments – to ensure that all volunteer activities are conducted safely, ethically and in full compliance with city policies and regulations.

This is an exciting opportunity for someone passionate about community service and volunteerism to play a key role in enhancing public programs and services through civic engagement.

As a key position within the Parks & Recreation Department, the Volunteer Coordinator will play a vital role, reporting to the Mountain Open Space Rivers and Ecosystems (M.O.R.E.) Manager to create a robust new division. Regular functions and core responsibilities will include:

Collaborative Program Development : Partner with internal divisions to identify volunteer needs, design roles and implement effective placement strategies for new volunteers.
Volunteer Recruitment & Engagement : Recruit, screen and place volunteers in roles that align with their skills and the goals of the department. Ensure volunteers are supported, empowered and set up for success.
Training & Onboarding : Develop program policies, onboarding materials and training tools to prepare volunteers for their assignments and maintain consistent standards.
Program Evaluation & Reporting : Monitor volunteer programs through data collection and reporting. Conduct regular assessments to evaluate impact and identify areas for improvement.
Recognition & Retention : Organize and support both formal and informal volunteer appreciate events and initiatives to promote long-term engagement and retention.
Budget Oversight : Develop and manage the volunteer program budget by tracking expenditures and ensuring alignment with approved funding and goals.
Technology & Process Improvement : Research and implement tools and technologies that improve volunteer management, enhance the volunteer experience and streamline administrative tasks.
Strategic Planning : Work closely with management to align volunteer efforts with departmental objectives, creating sustainable and impactful program solutions.

The ideal candidate for this role will be a dynamic and results-driven professional who brings a combination of strategic thinking, interpersonal excellence and a passion for public service and community engagement. They will demonstrate:

A track record of delivering high-quality results with exceptional organizational skills, strong attention to detail and the ability to be successful working independently with minimal supervision.
Exceptional customer service and communication skills with the ability to build positive, productive relationships with a wide range of stakeholders, including internal departments, senior-level officials, vendors and community partners.
A creative and solutions-oriented mindset, offering innovative ideas to improve team performance and streamline administrative processes for greater efficiency and impact.
Proven leadership abilities, including the capacity to motivate, mentor and empower team members and volunteers, providing hands-on support when needed.
Expertise in managing shifting priorities and workloads, with the flexibility and foresight to align team capacity with evolving organizational needs.
Comfort with technology and continuous improvement practices.

The successful candidate will also possess the ability to:

Proactively anticipate and understand the needs of both internal and external stakeholders, delivering responsive, solutions-focused support that aligns with organizational goals and expectations.
Inspire and influence others in a positive, strategic manner, driving collaboration and achieving outcomes that serve the best interests of the department and the community.
Design and deliver impactful presentations and training programs, ensuring key messages are clearly conveyed and effectively retained.
Conduct in-depth analysis to inform sound decision making, synthesizing information, drawing well-informed conclusions and presenting actionable recommendations.

In addition to offering a competitive salary, Peoria offers a comprehensive benefit package to include the following:

Major Medical, Dental and Vision
Arizona State Retirement System (ASRS)
Life Insurance
Paid Holidays
Paid Vacation, Sick Leave, and Personal Leave
Basic Life Insurance and Optional Voluntary Life Insurance
Deferred Compensation Program
Employee Assistance Program
Tuition Assistance Program
Rio Vista Gym Membership
Wellness Program
Diversity Program
Outdoor Walking/Running Trail
Years of Service Recognition
Partnership for Prevention Program
Flex Spending Account

MINIMUM REQUIREMENTS

Education:
- Bachelor's Degree from an accredited educational institution.
- An equivalent combination of education and job-related experience may substitute for the educational requirements on a year-for-year basis.
Experience:
- Minimum of three (3) years related experience.
Licenses and Certifications:
- Valid AZ Driver’s License

PREFERRED/DESIRABLE QUALIFICATIONS:

Experience in a municipal or government setting.
Previous supervisory experience is preferred.

City of Peoria

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