Lodging Host Hotel Corp. is looking for Hotel Front Desk Agents/Night Auditors for our Best Western Suites & Saloon in Bandera, TX. Night Audit shift is 11PM - 7AM.

Front Desk Agents serve as our guests’ first point of contact and manage all aspects of their accommodation. Responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Possibility for additional hours if willing/able to cross train in other departments.

Responsibilities

Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients’ complaints in a timely and professional manner
Cooperate with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments

Skills

Work experience as a Hotel Front Desk Agent, Receptionist or similar role
Experience with hotel reservations software is a plus
Customer service attitude
Excellent communication and organizational skills

Requirements

Outgoing friendly personality and willingness to learn
Ability to work in a fast paced environment
Must submit to pre-employment drug test and background check

Job Types: Full-time, Part-time

Pay: From $12.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Professional development assistance
Tuition reimbursement
Vision insurance

People with a criminal record are encouraged to apply

Shift availability:

Day Shift (Preferred)
Night Shift (Preferred)
Overnight Shift (Required)

Work Location: In person

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Front Desk Agent/Night Auditor - Bandera, TX

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