Entre Humos Cigar & Spirits Emporium – Manager Job Description
Location: Humacao, Puerto Rico
Position: Club Manager
Reports To: Ownership/Executive Team
Salary: Competitive, based on experience + performance-based incentives
Job Summary
The Club Manager will be responsible for the daily operations, member experience, and overall success of The Cigar Lounge by Entre Humos at Palmas del Mar Yacht Club. This role requires leadership, hospitality expertise, and a passion for luxury cigar culture. The manager must ensure that guests and members receive an unparalleled experience while maintaining operational efficiency and financial success.
Key Responsibilities1. Club Operations & Management
- Oversee daily operations, ensuring high standards of service and efficiency.
- Maintain a premium, upscale lounge atmosphere aligned with the Club Macanudo and Entre Humos brand.
- Manage inventory of cigars, spirits, and accessories, ensuring proper stock levels and quality.
- Ensure compliance with local health, safety, and alcohol regulations.
- Develop and implement SOPs (Standard Operating Procedures) for seamless operation.
2. Guest Experience & Member Relations
- Foster an exclusive, welcoming, and sophisticated environment for members and guests.
- Develop personalized guest experiences, ensuring premium service and hospitality.
- Manage membership programs, ensuring retention, growth, and engagement.
- Handle customer concerns professionally to maintain the Club’s elite reputation.
3. Sales, Events & Marketing
- Work with the Entre Humos team to create and execute events, tastings, and exclusive member experiences.
- Develop promotions and loyalty programs to drive revenue and repeat business.
- Collaborate with local businesses, hotels, and yacht owners for strategic partnerships.
- Utilize digital marketing, social media, and VIP outreach to increase club visibility and member engagement.
4. Staff Leadership & Training
- Hire, train, and manage a team of bartenders, servers, and cigar specialists.
- Conduct regular team training on cigar knowledge, spirits, hospitality, and service excellence.
- Lead by example, fostering a culture of professionalism, luxury, and excellence.
5. Financial & Business Management
- Oversee club financials, including budgeting, P&L management, and cost control.
- Drive revenue through membership sales, product sales, and events.
- Optimize operations to maximize profitability while maintaining premium service quality.
- Report financial and operational insights to the ownership team.
Qualifications & Experience
- Proven experience in hospitality management, preferably in a luxury club, cigar lounge, or high-end bar.
- Cigar & Spirits Knowledge – A strong understanding of premium cigars, spirits, and pairings is required.
- Leadership & Team Management – Ability to lead, inspire, and manage a team effectively.
- Customer Service Excellence – Strong commitment to guest satisfaction and VIP experiences.
- Sales & Business Acumen – Ability to drive revenue, manage budgets, and grow membership.
- Event Management Experience – Background in planning and executing high-end events is a plus.
- Bilingual Preferred (Spanish & English) – Due to the Puerto Rico location, bilingual skills are a strong asset.
- Be comfortable in a cigar smoking enviroment.
Perks & Benefits
- Competitive salary with performance-based bonuses.
- Access to premium cigars and spirits.
- Exclusive networking opportunities with high-net-worth individuals and yacht club members.
- Opportunity to grow within the Entre Humos brand.
How to Apply
Join the legacy of luxury, cigars, and excellence at Entre Humos!
Job Type: Full-time
Pay: $5.00 - $10.00 per hour
Benefits:
- Employee discount
- Paid time off
- Paid training
Shift:
Work Location: In person