Front Desk Supervisor
Guest Relations
Guest Relations Employees hold coveted positions where dedication to providing impeccable services and communication is evident. Gracious and knowledgeable service is the polished standard of the Guest Relations Employee.
A Front Desk Supervisor is responsible for the supervision of all aspects of the Front Desk functions, in accordance with hotel standards. Directs and maintains a service attitude which serves as a guide to respective staff. Maintains a respectful, knowledgeable Front Desk presence ensuring guests feel secure and welcome approaching you and Guest Relations Agents.
What you will do (includes but not limited to):
The ideal candidate will ascertain departmental training needs and provide such training. Direct performance of staff and follow up with corrections when needed being mindful that respectful interaction is a motivating tool. Establish friendly, courteous rapport while checking guests in/out, issue room keys, post various room charges. Support a working knowledge of rooms, facilities, services, and activities; update reservations, rooms, dining, activities. Adhere to confidentiality protocol. Answer multi-line telephones. Prepare registration cards for next day. Collect payments, accurately maintain front desk bank and make end of shift cash drops. Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
Qualities and characteristics of a Front Desk Supervisor include being friendly, articulate, informative, and efficient.
Minimum Requirements:
- Language & Communication: Strong command of written and spoken English; excellent telephone etiquette.
- Technical Skills: Proficiency with front desk software and basic math competencies.
- Education: High school diploma or GED required; some college coursework preferred.
- Experience: Minimum of 2+ years as a Front Desk Agent preferred or in a similar guest service role.
- Core Competencies:
- Attention to detail, speed, and accuracy in all tasks.
- Ability to prioritize, organize, and follow directions thoroughly.
- Clear thinking under pressure; remain calm and use good judgment to resolve issues.
- Strong teamwork skills; work cohesively with co-workers.
- Physical Requirements: Ability to stand for extended periods, view computer screens for long durations, move within confined areas, reach high/low objects, bend, lift, and walk up/down stairs.
Benefits with Mountain View Grand & Hay Creek Hotels:
- Competitive compensation range of $23.00- $25.00 per hour based on experience and qualifications with annual performance and compensation reviews
- Company-funded Medical, Dental, Vision, Life, Disability, Accident, and Critical Illness Insurance
- Paid Time Off including Vacation, Sick, Holiday Pay, Jury Duty, and Bereavement Leave
- Complimentary meals daily and free parking
- Employee lodging discounts as low as $49 per night at all HCH properties
- 50% dining discount at any Hay Creek property
- Discounts through industry partners and Working Advantage
- Discounts on spa services, golf, fitness programs, and other resort amenities
- Fun and supportive workplace culture with employee recognition programs
- Accelerated career advancement with professional enrichment opportunities
Join our high performance team, where employees personify service, innovation, and commitment to quality.
