Now Hiring: Front Desk Agent – von Trapp Family Lodge & Resort
Stowe, Vermont
Join our welcoming team at the historic von Trapp Family Lodge & Resort, where tradition, service, and stunning mountain views come together. We’re seeking a warm, detail-oriented Front Desk Agent to serve as the first point of contact for our guests ensuring an exceptional experience from check-in to check-out.

About the Role:
As a Front Desk Agent, you'll provide attentive service, support smooth daily operations, and act as a key communication hub between departments. This role is ideal for someone who enjoys creating memorable guest experiences and thrives in a collaborative, fast-paced hospitality environment.

Key Responsibilities:

Greet and check in guests, ensuring accuracy in room assignments and billing
Provide friendly, knowledgeable assistance on resort amenities, events, and activities
Maintain thorough knowledge of resort services, family history, and local attractions
Handle guest concerns or requests with professionalism and care
Manage reservations, activity bookings, dining arrangements, and folio charges
Uphold front desk cleanliness and guest confidentiality at all times
Assist in training new team members and support communication across departments
Maintain a $400 cash bank and follow cash/credit handling protocols
Use systems including HOST, Shift4, OpenTable, HOTSOS, and PeakPro

Position Requirements:

Previous front desk, guest service, or hospitality experience preferred
Excellent communication and customer service skills
Comfortable using computers and hotel software systems (training provided)
Ability to multitask in a fast-paced environment
Strong attention to detail and ability to problem-solve on the spot
Professional, friendly, and dependable demeanor
Ability to stand for long periods and occasionally lift up to 25 lbs
Availability to work weekends, holidays, and varied shifts as needed

Benefits & Resort Perks:
At von Trapp Family Lodge & Resort, we value our employees and proudly offer a comprehensive benefits package to support your well-being and work/life balance. Eligible team members enjoy:

Medical, dental, and vision insurance
Life and disability insurance
401(k) with employer contribution
Flexible Spending Accounts (medical & dependent care)
Paid time off (2+ weeks to start)
Bereavement leave
Employee Assistance Program

Plus, enjoy exceptional on-property perks for you and your family:

Free cross-country skiing, snowshoeing, disc golf, pool access, fitness center, yoga, and tennis lessons
Annual complimentary overnight stay at the Lodge for you and a guest, including dinner and breakfast
Free staff meal during 8-hour shifts
20% dining and retail discounts
50% off massages
Free access to most guided property tours
Lodging discounts for friends and family

Ready to bring your hospitality skills to a one-of-a-kind resort experience? We’d love to meet you! Apply today to be part of the von Trapp family tradition.

Job Type: Full-time

Pay: $19.00 - $20.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible schedule
Flexible spending account
Health insurance
Life insurance
Paid time off
Referral program
Vision insurance

Work Location: In person

Trapp Family Lodge

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