Front Desk Agent

Location: Lake Ozark, MO, 65049

Job Description:

The Front Desk Agent is responsible for providing exceptional customer service to guests and visitors of the hotel. They will be the first point of contact for guests and will be responsible for greeting them, checking them in, and providing information about the hotel and surrounding area. The Front Desk Agent will also be responsible for answering phone calls, making reservations, and handling any guest requests or concerns.

Responsibilities:

Greet guests and visitors in a friendly and professional manner
Check guests in and out of the hotel
Answer phone calls and make reservations
Provide information about the hotel and surrounding area
Handle any guest requests or concerns
Maintain a clean and organized front desk area
Assist with other duties as assigned by management

Qualifications:

High school diploma or equivalent
Previous customer service experience preferred
Excellent communication and interpersonal skills
Ability to multitask and work in a fast-paced environment
Proficient in Microsoft Office and other computer programs
Ability to work flexible hours, including nights, weekends, and holidays

Physical Requirements:

Ability to stand for extended periods of time
Ability to lift up to 25 pounds
Ability to bend, stoop, and reach

Salary:

The salary for this position will be commensurate with experience.

The Lodge of Four Season Lake Ozark

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Front Desk Agent