Job Description

Title: Front Desk Agent

Reports to: Front Desk Manager

Department: Hospitality

Job type: Part-Time or Full-Time Position

Position Overview:

The Art of Living Retreat Center is seeking a dedicated and friendly individual to join our team as a Front Desk Agent. As a Front Desk Agent, you will play a pivotal role in providing exceptional guest service and ensuring smooth operations at the retreat center. You will be the first point of contact for guests, responsible for creating a warm and welcoming atmosphere, addressing their inquiries, and assisting with their needs throughout their stay. This vital position requires excellent communication skills, strong attention to detail, and the ability to multitask effectively.

Responsibilities:

Guest Services:

Greet guests in a friendly and professional manner, creating a positive first impression.
Provide information about our Retreat Center, available rooms, rates, and amenities.
Assist guests with online and phone reservations, ensuring accuracy and efficiency.
Assist guests with check-in and check-out procedures, ensuring a seamless experience.
Handle guest inquiries, requests, and complaints promptly and professionally.
Respond to clients' complaints in a timely and professional manner.
Provide personalized recommendations and assistance to enhance guests' overall experience.
Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and that guests’ internal notes are met to accommodate their needs.
Confirm group reservations and arrange personalized services for attendees.
Maintain updated records of bookings, signed waivers, and payments.

Reservations and Administrative Tasks:

Manage guest reservations using the retreat center's booking system, ensuring accuracy and efficiency.
Answer phone calls and emails promptly, providing excellent customer service.
Assist in the coordination and scheduling of guest activities, workshops, and events.
Process payments, issue invoices, and maintain accurate records of financial transactions.
Provide details notes in guests' reservation files.
Maintain the front desk area, ensuring cleanliness, organization, and a welcoming ambiance.
Prepare and distribute daily reports, including occupancy, arrivals, and departures.
Making hotel keys.

Communication and Teamwork:

Collaborate with other departments, such as housekeeping and maintenance, to ensure smooth operations.
Communicate guest preferences, special requests, and feedback to relevant team members.
Act as a liaison between guests and internal staff, ensuring effective communication.
Foster positive relationships with guests, creating a warm and hospitable environment.

Requirements:

High school diploma or equivalent; additional education in hospitality or related fields is a plus.
Proven experience in a customer service role, preferably in the hospitality industry.
Excellent interpersonal and communication skills, both verbal and written.
Strong problem-solving abilities, with a proactive and solution-oriented approach.
Ability to multitask and prioritize tasks in a fast-paced environment.
Proficiency in computer systems and software, including MS Office, and reservation systems.
Flexibility to work a varied schedule, including evenings, weekends, and holidays.
Knowledge of the Art of Living Foundation and its programs is an advantage.

Employee Perks:

Subsidized On-site housing opportunities available with free wireless internet
Subsidized meal plans are available
Complimentary meditation and yoga classes
Complimentary participation in our Signature Happiness & Silence Retreats
Opportunities for advancement within the organization
Monthly Employee Appreciation Events - Bonfire, Dinner, Kayaking
Opportunity to engage in a wholesome lifestyle of self-sufficiency, meaningful work, inner development, and accomplishment

The Art of Living Retreat Center is committed to providing a nurturing environment for guests seeking personal growth and rejuvenation. As a Front Desk Agent, you will contribute to our mission by ensuring exceptional guest experiences and maintaining a warm and inviting atmosphere. If you are passionate about hospitality, enjoy interacting with people, and thrive in a dynamic environment, we encourage you to apply for this rewarding opportunity.

About the Art of Living Retreat Center:

Established in 2012, the Art of Living Retreat Center is an extension of the Art of Living Foundation's longstanding dedication to health, happiness, and Ayurveda worldwide. Our community thrives on a spiritual and wellness-oriented ethos. While prior experience in this field is not required, a genuine understanding and appreciation for this lifestyle are essential. We encourage individuals who resonate with our mission to seize the numerous prospects for personal growth available to them.

Job Types: Full-time, Part-time

Pay: $16.00 - $17.00 per hour

Benefits:

401(k)
Dental insurance
Employee discount
Free parking
Health insurance
Paid time off
Referral program

Work Location: In person

The Art of Living Retreat Center

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