We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!Compensation:

$19 - $21 hourly

Responsibilities:

Connect with the housekeeping department to ensure guest accommodations are ready
Bookkeeping: keep accurate records of all hotel guest account information
Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
Handle customer complaints as necessary

Qualifications:

1+ year of hotel industry experience or related job preferred
Has previous experience or working knowledge of Microsoft Office and reservation management systems
Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
Must have graduated high school, received a GED or equivalent
Has experience answering telephone calls and troubleshooting stressful situations

About Company

Talta Lodge is designed with the adventurer in mind. Built for all four seasons activities, from skiing to mountain biking, to fly fishing and hiking, the property is ideally located along the little river with access points to the Stowe recreation path. Featuring plenty of gear storage, a pump track, an indoor pool, and a sauna, this hotel is your base camp for exploring Stowe, Vermont, and the surrounding area.

Tälta Lodge

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Hotel Front Desk Receptionist