The Hotel Front Desk Agent serves as the primary point of contact for guests, delivering a welcoming and professional experience throughout their stay. This role supports front desk operations by assisting guests, coordinating with resort departments, and maintaining accurate guest records. Seasonal and year-round opportunities are available, with potential for growth into supervisory roles within the Lodging department.

Duties & Responsibilities:

Greet guests and complete check-in and check-out procedures efficiently and professionally
Process payments, issue room keys, and provide clear directions and information
Respond to guest questions, requests, and concerns, resolving issues or referring to the appropriate department
Answer incoming phone calls and assist with switchboard coverage as needed
Maintain knowledge of resort amenities, services, and local area offerings
Prepare and organize guest key packets and related materials
Maintain a clean, organized, and professional front desk workspace
Coordinate with internal departments to ensure seamless guest experiences
Perform other duties as assigned

Qualifications:

Previous customer service or hospitality experience preferred
Experience with OPERA or similar property management systems preferred
Strong verbal and written communication skills
Ability to multitask and work effectively in a fast-paced, team-oriented environment
Willingness to learn and participate in cross-training opportunities
Flexible availability, including weekends and holidays
Engage in physical activities like standing for long periods, walking, and utilizing hands for tasks that involve gripping, handling, and reaching
Can safely lift and/or move up to 25 pounds

Sun Valley Resort

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Hotel Front Desk Agent