Position Overview

We are proud to provide the upmost customer service to guests of all ages. We focus on understanding the needs of our guests and communicating effectively to deliver results.

Key Responsibilities

Oversee front desk operations, reservation software, and check-in/check-out procedures
Greet guests with a friendly and professional welcome
Address guest inquiries, complaints, and requests quickly and effectively
Follow up with guests to gather feedback and ensure satisfaction
Manage room reservations and update property management system accurately
Model the Scout Oath and Law in daily interactions

Maintain a clean, organized, inspected, neat, and safe work area
Perform additional duties assigned by SBR leadership
Abide by policies and procedures outlined in the SBR staff handbook

Qualifications

Minimum age: 18+
Required: Proficient computer skills. (Word, Excel, POS systems, reservation software)
Preferred: Experience in hospitality field
Exceptional organizational and prioritization skills; must be a self-starter
Willing to become a registered Scouting America member (includes background screening)
Comfortable using Microsoft Teams for daily work-related communication

PhysicalPractical Requirements

Ability to stand, walk, and hike up to 4 hours daily and ability to lift/move up to 25 pounds
Complete the Annual Health and Medical Record, including height/weight guidelines
Housing: 10'x12' platform tent in Staff Camp | Uniform: Summit Staff Uniform | Work Hours: 45-55

Desired Traits

High emotional intelligence (such as self/social awareness and team dynamics)
Positive and cheerful attitude with a strong customer-service focus
Adaptability in a fast-paced environment with ability to learn/develop hard and soft skills
Ability to connect with individuals from diverse age groups, maturity, and backgrounds

Summit Bechtel Reserve

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