About us

Spark by Hilton Hotels is a small business in Mansfield, LA 71052. We are professional and fun.

Our work environment includes:

Business Casual work attire
On-the-job training

We are seeking a friendly, customer service focused Front Desk associate to join our team at Comfort Inn & Suites located in Mansfield, LA. In this position you will be responsible for guest registration, making reservations, and providing guests with information about the hotel and the local area. If you have a knack for customer service and previous service related work experience, we’d like to meet you.
GENERAL RESPONSIBILITIES:

Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout and post-departure.
Provide exceptional guest service
Efficiently manages the operations of the front desk, ensure check in and check out is timely
Warmly and professionally welcome all guests
Process guest check-in; confirm reservations, assign guest rooms
Treat requests with professionalism, tact, and courteous manner; act with a sense of urgency
Ensure that all complaints regarding service and/or accommodations are investigated and resolved
Maintain knowledge of hotel policies including rates, discounts, special offers and community events
Maintain knowledge of upcoming events, local area and hotel offerings
Ensure prompt delivery of billing to guests
Process all payments types e.g. charges, cash, checks, debit or credit cards
Discreetly handle confidential guest information
Coordinate with Housekeeping Department to track room readiness and communicate guest requests and concerns
Ensure lobby and shared areas are neat and orderly
Adhere to all Marriott brand standards
Maintain STRICT key controls
Perform other related duties as assigned, you may be required to perform a variety of different job duties and functions in various departments during the course of a shift

Gap Hotels for Comfort Inn & Suites offers a comprehensive rewards and compensation package for eligible associates that includes:

Opportunities for advancement and career growth
Warm and supportive work environment
Competitive Wages
Hotel Discounts

Gap Hotels for Comfort Inn & Suites is an equal opportunity employer. EOE M/F/D/V
Requirements:

One year of related experience, hotel preferred
Excellent verbal and written communications skills
Strong organizational skills and attention to detail
Superior interpersonal and customer service sills, ability to deal with difficult guests
Familiarity with local area, ability to provide directions and maps to local attractions and destinations
Proficient with Microsoft Office Suite and common computer software programs
Ability to learn computer software programs and operate property management system
Willingness to work 7 day rotational work schedule including nights, weekends, and holidays

About Gap Hotels
At Gap Management, it is our pleasure and duty to provide our guests, clients and associates with the highest form of quality in lodging, management, training and products. Because Gap Management is committed to providing our guests with genuine hospitality service that exceeds our guest’s expectations, our guests keep coming back thanks to our friendly associates and efficient service. We believe in reinvesting in our properties so at each of our hotels you can expect well-maintained and nicely-appointed amenities and facilities. Gap Management is a hotel management and development company that provides total integration of management and development. Our philosophy is based on diversity of markets, investors, products and associates. We currently own and operate numerous hotels in Louisiana and Texas.

Job Types: Full-time, Part-time

Pay: $9.00 - $12.00 per hour

Benefits:

Employee discount
Paid time off

Education:

High school or equivalent (Preferred)

Experience:

Hotel: 1 year (Preferred)
Hotel experience: 1 year (Preferred)

Shift availability:

Day Shift (Preferred)
Night Shift (Preferred)
Overnight Shift (Preferred)

Work Location: In person

Spark by Hilton

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