Full Job Description

Essential Job Functions may include:

Provides excellent customer service per the standards of the resort, and assists in situations, guest requests and concerns to ensure customer satisfaction.
Assisting with the delivery and execution of guest service including amenities, guest welcome letters and profile updating.
Ensures all guest billing is accurate and up to date at time of departure.
Acts as liaison with Engineering and Housekeeping teams to ensure clear communication.
Assists in the administration and management of the Front Office, including, but not limited to payroll and scheduling.
Ensures department adherence to company policies, procedures and standards
Assist in providing staff with ongoing coaching, training and development.
Coordinates hotel emergency procedures within the scope of defined plans.
Prepare reports, handles special projects and assignments as required.

Requirements

The ideal candidate for this opportunity must be a customer service professional that communicates well, juggles multiple priorities and can lead a team in the day to day operations of a fast paced resort.
At least 6 months front desk experience
Communicates effectively with guests/owners, other department supervisors and associates.
Strong customer service skills
Excellent communication and organizational skills
Experience interpreting reports, correspondences and documents such as safety rules, operating and maintenance instructions, and procedure manuals is preferred.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Must be flexible to work various shifts, including weekends & holidays

Additional Job Elements:

Must be able to stand/walk for up to 8 hours. Must also be able to sit, stoop, kneel, crouch, & crawl. The employee must regularly lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.

Job Type: Full-time

Pay: $14 per hour

Requirements:

Must be available to work various shifts, holidays and weekends
Must have great customer service skills â€“ all of our position come into contact with guests!

What does Sea Mist offer?

Competitive Pay!
Medical/Dental/Vision!
Growth and Development Opportunities!

Sea Mist Oceanfront Resort

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