Front Desk Clerk (Evening & Overnight Shifts)**

**Job Summary**

We are seeking a reliable and customer-focused Front Desk Clerk to join our team. This position is responsible for providing exceptional guest service, managing reservations, and ensuring smooth daily operations at the front desk. Availability for evening and overnight (night audit) shifts is required.

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**General Duties**

* Greet and welcome guests with a professional and friendly attitude

* Check guests in and out accurately and efficiently

* Answer phones and respond to guest inquiries and requests

* Manage reservations, cancellations, and room assignments

* Process payments and maintain accurate billing records

* Resolve guest concerns and ensure a positive experience

* Coordinate with housekeeping and maintenance as needed

* Maintain a clean and organized front desk area

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**Evening Shift Responsibilities (Approx. 3 PM – 11 PM)**

* Handle a high volume of guest check-ins and walk-ins

* Verify reservations, room availability, and special requests

* Provide information on hotel services and local attractions

* Communicate room status updates with housekeeping

* Balance cash drawer and complete shift reports

* Prepare notes and reports for the overnight shift

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**Overnight / Night Audit Responsibilities (Approx. 11 PM – 7 AM)**

* Perform nightly audit and reconcile daily financial transactions

* Generate reports for management (revenue, occupancy, etc.)

* Check in late arrivals and assist early departures

* Maintain hotel safety and security during overnight hours

* Respond to guest needs, including wake-up calls and service requests

* Prepare and reset systems for the next business day

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* Previous customer service or hospitality experience preferred

* Strong communication and interpersonal skills

* Basic computer and data entry skills

* Ability to multitask and stay organized in a fast-paced environment

* Basic math/accounting skills (required for night audit duties)

* Ability to work independently, especially overnight

*Holidays and weekends required, unless requested off in advance

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* Competitive pay (based on experience)

* Set scheduling

* Opportunities for advancement

* Supportive team environment

Please submit your resume and availability. We look forward to welcoming a dependable and service-oriented team member to our hotel.

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Job Types: Part-time, Full-time

Pay: $15.25 - $16.50 per hour

Benefits:

Employee discount
Flexible schedule
Paid time off

Education:

High school or equivalent (Preferred)

Experience:

Hotel Experience: 1 year (Preferred)
Front Desk: 1 year (Preferred)

Work Location: In person

Ogallala Lodging

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