Overview:

Lovango Philosophy

Our resort concept is built on providing high-level experiences to our guest. Our resort provides not only a stunning landscape, but a warm welcoming atmosphere. Our service is genuine, welcoming and we are here to make our guest experience memorable.

Job Objective

Create an exceptional dining experience for the guests by exhibiting remarkable personal and professional skills and providing exceptional service in a casual and fine dining environment.

Responsibilities:

Responsibilities and Task

Provide an extraordinary hospitality experience
Ensure beach club and dining room is set and ready for service to the Lovango standard with special attention to assigned section
Complete designated opening and closing responsibilities
Attends pre-shift in uniform ready to go for service
Maintain a neat and clean appearance in compliance with health code
Wear a complete clean, designated, wrinkle free uniform and name tag
Provide wine tool, pen, and bank for the shift
Ensure proper sequence of service is completed for all guests
Warmly greet each guest
Supports staff in delivering food and beverage
Inform of daily specials, signature dishes, and personal recommendations
Up-sells brand name liquors, food and wine
Enter orders in point-of-sale system using accurate table and seat numbers to ensure accurate delivery of food and beverage
Ensure accuracy and quality on all orders of food and beverage before and after delivery
Collect payment, provide correct change, and obtain signatures as appropriate for payment type
Submit documentation of all payment transactions and complete a nightly check out with Supervisor or Manager
Exhibit exceptional job and product knowledge to provide guests with accurate information in all aspects of food, wine, service, and resort information
Exhibit self-confidence to the degree necessary to handle a variety of situations in a positive and professional manner
Complete assigned cleaning responsibilities
Ensure work is inspected by management prior to departure
Proficiently perform all job duties in a fast-paced environment
Protect our assets: glassware, equipment, furniture, and fixtures
Exhibit a positive attitude when speaking about guests and fellow employees

Policies and Procedures

Alcohol awareness program is strictly enforced
Ensures all measures are taken to prevent virus and bacteria spread
Management is involved in all guest and employee altercations
All situations involving illegal substances needs to be reported to management
Harassment of any type will not be tolerated
Complies with all aspects of the Little Gem Resorts Handbook including time & attendance
No smoking or vaping near or around guests

Qualifications:

Qualifications

At least 18 years old
Excellent people skills and outgoing personality
Team player
Maintains a current state health card permit
Must be able to work flexible shifts and schedules, including weekends and holidays
Must be able to lift and carry at least 50lbs
Ability to move up to 150 lbs., with wheeled assistance
Must be able to stand, walk, lift, and bend for long periods of time
Must be able to demonstrate competency as outlined in the training schedule
Must be a service minded individual with a positive attitude who truly enjoys helping others
Must be quick on their feet and adept at handling stressful situations seamlessly
Must be computer literate
Must be able to handle criticism
Must be proactive

Minimum 2 years Food & Beverage experience required preferably as a Server. High school diploma preferred. Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge, skills and abilities. Ability to obtain Food Service Sanitation certification. First Aid and CPR certification preferred. All employees must maintain a neat, clean and well-groomed appearance (specific standards available).

Successful applicant will pass pre-employment background check and must satisfactorily complete mandated I-9 Document from Homeland Security.

Please note our season is from December - End of July. All employees must be available for the full season.

Little Gem Resorts

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