Job Summary

The Campground attendant is the first point of contact for guests at Iron Horse RV Resort and plays a central role in delivering a welcoming, efficient, and professional experience from arrival through departure. Under the direction of the parks managers, this position is responsible for all front desk operations including reservations, check-in/check-out, guest communications, and site assignments. This role mirrors the Guest Services Agent (GSA) function found in traditional hotel enviroments and requires a hospitality-first mindset combined with basic administrative competency.

Core Responsibilities

Greet all incoming guests with a professional and friendly demeanor; serve as the primary point of contact for the duration of the guest stay
Execute check-in and check-out procedures accurately, including site assignment, fee collection, and documentation
Manage reservations via the property management system (PMS); process new bookings, modifications and cancellations
Handle guest inquiries by phone, email, and in-person regarding availability, rates, park amenities, and local area information.
Issue and reconcile daily cash drawer, process payments by cash, credit card, and other accepted methods.
Maintain accurate guest records and reservation data within the PMS

Rules & Compliance

Communicate and consistently enforce park policies, quiet hours, and site-use guidelines in a respectful and professional manner.
Monitor arrivals and ensure site assignments align with the reservation type (RV length, hookup requirements, pet policy, etc.)
Report and escalate unresolved guest conduct issues or policy violations to the Park Manager.

Administrative & Office Duties

Perform general office functions including filing, data entry, printing and daily shift reporting.
Maintain a clean, organized, and professional front desk and lobby area at all times.
Complete shift checklists and hand-off communications to ensure continuity between shifts.
Assist with preparation of daily occupancy summaries and other basic operational reports as directed

Facilities & Grounds Support (as needed)

Conduct periodic walkthroughs of the property to ensure cleanliness, order, and guest readiness
Report maitenance concerns, equipment malfunctions, or grounds issues to the appropriate department.
Support light housekeeping or grounds during low-traffic periods or as directed by management.

Requirements & Qualifications

Reqired

Strong customer service skills with the ability to remain calm, professional, and solution-oriented under pressure
Clear verbal and written communication skills, ability to interact confidently with a diverse guest population.
Basic computer literacy, comfort learning and operating a property management or reservation system.
Ability to handle cash transactions accurately and maintain accountability for a cash drawer
Reliable, punctual, and able to work a flexible schedule including evenings, weekends, and holidays.

Preferred

Prior experience in front desk, guest services, or hospitality operations
Familiarity with RV park operations, campgrounds management software, or similar PMS platform
Bilingual (English/Spanish) a plus

Physical Requirements

Occasional lifting of up to 40lbs
Ability to walk the property for periodic inspections

Pay: From $15.00 per hour

People with a criminal record are encouraged to apply

Work Location: In person

Iron Horse RV Resort

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