DO YOU LOVE MEETING NEW PEOPLE? MEET THEM IN STUNNING JACKSON HOLE!
In the heart of Jackson Hole’s famous Town Square District only 10 minutes away from Grand Teton National Park and just an hour away from Yellowstone National Park.

We are looking for some passionate, fun individuals to join our professional family who can be available May - October! Hotel Jackson is an independent, luxury boutique hotel that is dedicated to delivering the best guest experience in Jackson Hole, WY. We believe in making authentic connections with our guests, and creating a warm, welcoming, and fun environment. If you love meeting people and helping them get the most out of their Jackson Hole vacation, let's talk!

Guest Service Agent Responsibilities

Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide Concierge Services to guest before and during their stay
Provide information about our hotel, available rooms, rates and amenities
Respond to clients’ requests in a timely and professional manner
Liaise with our housekeeping staff to ensure rooms are ready to accommodate guests’ needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments

Skills

Work experience as a Hotel Front Desk Agent, Receptionist or similar role
Experience with hotel reservations software, like Opera, RoomKeyPMS, other
Understanding of how travel planning websites operate, like Expedia, Booking and TripAdvisor
Customer service attitude
Excellent communication and organizational skills
Degree in hotel management is a plus

We offer excellent compensation packages that include competitive hourly pay, medical benefits (full-time/year-round employees only), employee meal, and subsidies for discounted ski passes to JHMR or other local mountains (details and conditions apply). Limited Shared Housing is available for the right candidate.

You'll get to know guests during their stay and give helpful suggestions about the area.

If you are organized, efficient, and tidy we'd love to know more about you.

Job Type: Full-time

Benefits:

401(k)
Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance

Ability to Commute:

Jackson, WY 83001 (Required)

Ability to Relocate:

Jackson, WY 83001: Relocate before starting work (Required)

Work Location: In person

Hotel Jackson

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Guest Service Agent