Night Auditor

Reports to: General Manager

Job Type: Hourly, Full Time & Part Time

Job Summary:

At the Crooked River Lodge, the Night Auditor assists our guests with their overnight requests and balances accounts from the day shift. Night Auditor responsibilities include checking in guests, handling their requests and taking reservations. The Night Auditor also reconciles all accounts and processes the day's financial activities. Ultimately, you will provide excellent customer service to guests and keep the front desk and accounting operations running smoothly.

Duties & Responsibilities:

Perform after-hours and early morning check-in and check-out tasks
Manage online and phone reservations, upselling additional facilities and services when appropriate
Inform customers about payment methods and verify their credit card data
Register guests, collecting necessary information, such as contact details and exact dates of their stay
Welcome guests upon their arrival and assign rooms
Respond to guests’ complaints in a timely and professional manner
Ensure customer satisfaction by scheduling wake-up-calls and providing guests services where needed
Coordinate with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees
Provide information about our hotel, such as available rooms, rates and amenities
Maintain updated records of bookings and payments
Audit daily and nightly reports
Balance the cash drawer and log receipts
Investigate and resolve out-of-balance accounts
Keep accurate financial records and ledgers
Ensure the overnight safety and security of the hotel
Prepare for the next business day, including restocking supplies, and other duties as assigned

Skills

Work experience as a Night Auditor, Front Desk Agent, Receptionist or similar role
Experience with hotel reservations software, such as Infor or RoomKeyPMS preferred
Understanding of how travel planning websites operate, like Booking.com and TripAdvisor
Strong customer service and problem solving skills
Knowledge of safety and security procedures
Excellent communication and organizational skills
Availability to work overnight

Benefits

Earned Sick Time for qualifying employees
401k with match for eligible employees
Dining and lodging discounts

Benefits:

401(k)
401(k) matching

Ability to Commute:

Alanson, MI 49706 (Required)

Ability to Relocate:

Alanson, MI 49706: Relocate before starting work (Required)

Work Location: In person

HIS-Northern MI, Inc.

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Hotel Night Auditor - Crooked River Lodge