Job Summary
We are seeking a dedicated and personable Front Desk Clerk to join our team in the hospitality industry. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently.

Responsibilities

Greet guests upon arrival with a warm and welcoming demeanor.
Manage the check-in and check-out processes efficiently, ensuring accuracy in billing and reservations.
Handle guest inquiries, requests, and complaints promptly and professionally.
Maintain knowledge of hotel services, amenities, and local attractions to provide guests with relevant information.
Operate phone systems effectively, managing incoming calls and directing them as necessary.
Collaborate with other hotel departments to ensure guest satisfaction.
Uphold high standards of cleanliness and organization at the front desk area.

Experience

Previous experience in a front desk or customer service role within the hospitality industry is preferred.
Familiarity with hospitality management software (Exnelo)
Strong phone etiquette skills with the ability to communicate clearly and effectively.
Multilingual abilities are highly desirable to assist a diverse clientele.
A background in hotel or resort operations is advantageous but not mandatory.

Join our team as a Front Desk Agent where your skills in hospitality management will shine, contributing to an unforgettable experience for our guests!

Job Type: Part-time

Pay: $17.00 - $19.00 per hour

Expected hours: 15 – 30 per week

Work Location: In person

Harkins Hospitality LLC

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