We are seeking a friendly, professional, and service-oriented Guest Service Agent to be the welcoming face of our resort. In this role, you will be responsible for creating a positive first and last impression for our guests by delivering exceptional customer service throughout their stay. From check-in to check-out, you’ll ensure guest needs are met with accuracy, care, and professionalism.

Key Responsibilities

Follow daily AM or PM front desk checklists and operational procedures
Greet guests warmly and respond to all questions, requests, and concerns in a professional and respectful manner
Register guests by confirming room preferences, assigning rooms, collecting required information and signatures, and issuing room keys according to resort standards
Accurately complete check-in and check-out procedures, including proper posting codes and transactions
Handle cash and credit transactions following established procedures
Review the resort layout with guests and provide clear directions to guest rooms, indoor waterpark, and other resort amenities
Communicate and deliver guest messages, mail, packages, and other items in a timely manner
Maintain and update the front desk information binder, including resort services, hours of operation, entertainment, and local attractions
Update guest folios and reservations accurately within the Property Management System (PMS)
Make resort reservations following established reservation procedures
Maintain a thorough understanding of Lost & Found and Guest Safety Deposit Box procedures
Communicate effectively with housekeeping and other departments to ensure a seamless guest experience
Perform additional duties as assigned by Guest Services leadership

Qualifications

Excellent customer service and communication skills
Basic computer proficiency
Strong telephone etiquette with the ability to build rapport and project a friendly, professional tone
Ability to lead by example and maintain a positive attitude
High School Diploma or equivalent experience

Physical Requirements

Ability to lift up to 10 lbs. frequently
Ability to sit and/or stand for extended periods of time

Why Join Our Guest Services Team?

Be part of a guest-focused team that creates memorable resort experiences
Work in a fast-paced, engaging environment
Gain valuable hospitality and customer service experience
Opportunities to grow and develop within the Guest Services department

#riddles

Grand Harbor Resort

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