Job Summary
We are seeking a dynamic and welcoming Front Desk Agent to be the first point of contact for our guests. In this lively role, you will deliver exceptional guest services, manage check-in and check-out procedures, and ensure a smooth and memorable experience for all visitors. Your energetic attitude and attention to detail will help create a warm, hospitable environment that encourages guest satisfaction and loyalty. This position offers an exciting opportunity to showcase your hospitality expertise while working in a vibrant resort or hotel setting.

Responsibilities

Greet guests warmly upon arrival, providing a friendly and professional first impression
Manage guest check-in and check-out processes efficiently using hotel management software
Handle guest inquiries, requests, and complaints with enthusiasm and problem-solving skills
Maintain accurate records of reservations, cancellations, and guest information
Operate multi-line phone systems with excellent phone etiquette to assist callers promptly
Provide information about hotel amenities, local attractions, and services to enhance guest experiences
Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met swiftly
Conduct night audits when required, balancing accounts and preparing reports for management
Uphold high standards of guest relations and hospitality management at all times

Qualifications

Proven experience in hotel management or front desk operations within a hospitality environment
Strong customer service skills with the ability to handle diverse guest needs professionally
Multilingual or bilingual abilities are highly desirable to serve a diverse clientele effectively
Familiarity with hotel management systems and multi-line phone systems is preferred
Excellent communication skills, including phone etiquette and interpersonal abilities
Knowledge of resort operations or hotel experience is a plus
Ability to work flexible hours, including nights, weekends, and holidays as needed

Join our team to be part of an energetic environment where your hospitality talents can shine! We value proactive individuals who thrive on delivering exceptional guest services while fostering positive relationships. This paid position offers a rewarding opportunity to develop your career in the vibrant world of hospitality management.

Pay: $13.00 - $15.00 per hour

Work Location: In person

Econo Lodge Valley City/ Tavern 99

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