BACK SERVER

JOB TITLE: Back Server

WORK AREA: Clubhouse

DEPARTMENT: Food & Beverage

REPORTS TO: Food & Beverage Director

JOB CLASSIFICATION: Hourly, Non-Exempt

UPDATED: January 2021

JOB SUMMARY: Your goal is to strive to offer Members and Guests of Members opportunities to develop and sustain their personal balance of Total Wellness to achieve a fulfilling and abundant life for themselves and their families. You will support the “Cliffs Commitment” goals of focusing on “Relational Service”, “Details” and “Continuous Improvement”. You will display a commitment to Continuous Improvement of the Cliffs Experience to deliver Diverse Food and Beverage Experiences, Value, Enhanced Wellness Choices, World-class Golf, and Aligned and Engaged Members to support membership growth for financial sustainability.

JOB DUTIES:

Ensure an inspired, aligned and transparent long term partnership of Members, Associates and Vendors dedicated to encouraging sustainable total wellness in all of its attributes including physical, emotional, intellectual, spiritual, social, ecological and financial wellness.
Provide Relational Service to all Members, Guests of Members and Discovery Guests.
Focus on Details to provide high quality products and service to Members.
Strive for Continuous Improvement in knowledge, quality, consistency, service, products, work environment, financial metrics, safety, wellness and member satisfaction.
Assist with preparing table for service and cleaning dining room areas
Assist with Food & Beverage service by serving water and bread
Assist with Food & Beverage service by delivering bar drinks and meals
Clear courses to the Cliffs Standards
Attends line up for each shift
Knowledgeable of menu items to run food and answer questions
Knowledgeable of club events and The Cliffs properties
Set up and clean dining room tables before, during and after meal service
Collects trash from dining room, grill and other specified places after each serving period
Assist with rolling silver and side duties as assigned
Maintain a safe and sanitary work environment
Assist with banquet and buffet set up
Successful completion of the certification process

BACKGROUND/EXPERIENCE:

Excellent customer service skills
High school degree or GED preferred
Works additional hours on short notice as requested by management in order to accommodate one or more of the following: staffing emergency, employee absence, fluctuation in business levels, special functions, etc.
Must be able to work a flexible schedule to include weekends and holidays
Computer experience desired (will be required to learn Point of Sale system)

PHYSICAL REQUIREMENTS:

Ability to lift and carry up to 50 pounds
Ability to stand, walk, stoop, bend and lift trays weighing up to 35 pounds repetitively during entire shift
Ability to handle food, cleaning products, and utensils

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Employee Signature Date

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Cliffs Club Services, LLC

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Back Server