Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit

www.choicehotels.com

The ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.

Front Desk Agent

www.choicehotels.com

Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.

Position Summary

The role of Front Office Representative requires an individual the ability to provide superior guest service in a fast-paced, hotel environment, ensuring 100% guest satisfaction.

What We Provide:

Employee discounts on thousands of hotels
Health Benefit programs
401k retirement program
Commission on upsells, paid bi-weekly with regular salary
Free Parking

Responsibilities:

Greeting and engaging all guests while taking personal action to accommodate their individual needs
Creates an unending energetic environment for our guests and team members
Reviews all guest reservations and plans their accommodation accordingly
Processes financial transactions and arranges special billing needs when necessary
Keeps current on activities, events, and meetings occurring throughout the hotel and in the local area
Manages all guest concerns or requests diligently and without hesitation
Personally chauffeuring guests to and from various locations in the immediate area using the company van
Maintains an “Everyone Sells” vision while driving hotel revenues through upsell efforts
Communicates effectively with all hotel departments to guarantee a seamless guest experience
Prepares daily logs summarizing communications for management and other shifts
Responsible for answering and fielding all calls to the hotel, both internal and external
Maintains the confidentiality and respect of our patrons
Takes action to assist Supervisors, Managers, and Executive Team Members with additional tasks as needed

Requirements:

Self confidence
Strong computer skills
Ideal candidate will have a minimum of 1 to 2 years of hotel, retail, or other work experience in a similar customer focused environment
Reliable transportation
Opera PMS experience is a benefit but not a requirement
Strong verbal, written and interpersonal skills
Strong attention to detail
Commitment to exceptional service in any situation
Ability to maintain a positive and professional attitude when handling all situations
Adhere to the policies and procedures of the hotel
Ability to work a flexible schedule including holidays and weekends

Physical Requirements:

Occasional lifting of up to 50 pounds
Ability to stand for long periods of time
Ability to hear with 100% accuracy with correction
Ability to stand and exert well paced mobility for an eight (8) hour shift
Ability to lift, pull, push up to 70 pounds on an ongoing basis
Must be able to squat, bend, kneel and twist on an ongoing basis

Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant’s race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law.

In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States. All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.

Choice Hotels

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Front Desk Agent