General Definition of Work

The Callawassie Island Members Club Food Server ensures prompt and polite service to the members and guests. They provide food and beverage service to club members and guests. This position reports directly to Food and Beverage Dining Room Manager or Supervisor.

Essential Functions

The following functions are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

Sets up side station and performs assigned side (prep) work.
Provides immediate attention to all members and guests upon seating.
Makes sure that children are in the appropriate type of seat and are safe and secure.
Distributes food and wine menus; answers questions.
Fills glasses with ice water and suggests menu items.
Ensure that the correct account numbers and names are given for billing.
Efficiently serves food and drinks in a friendly and courteous manner, offers suggestions on daily specials and wine selections.
Places orders with kitchen; informs cooks about any special cooking instructions.
Assembles food on tray; procures items from each station as necessary.
Serves meals; places dishes by courses in front of each person.
Checks back to ensure member and guest satisfaction; replenishes water and butter as necessary.
Removes soiled dishes. Clears tables after each course and resets them with appropriate silverware.
Presents dessert menus, suggests and serves dessert, coffee, and after-dinner drinks.
Verifies accuracy of prices, state and federal taxes, tips and other charges on all checks.
Presents bill.
Handles all cash and credit card charges as prescribed by standard operating procedures.
Keeps dining room and bus station areas clean
Clears, cleans, and resets tables that have been vacated.
Advises supervisor of any complaints as soon as they occur.
Performs clean-up and closing duties as assigned by manager.
Attends pre-meal meetings as requested by the Dining Room Manager or Supervisor.
Turns in signed tip declaration form weekly.
Thanks members and guests; invites them to return.
Consistently follows local and state laws and the club’s policies and procedures for the service of alcoholic beverages to members and guests.
Performs other appropriate duties assigned by the Dining Room Manager or Supervisor.

Knowledge, Skills and Abilities

Greet and acknowledge members and guests.
Is knowledgeable about the menu, buffet, and wine list.
Ability to time the service of each course.
Learns members’ names and their special preferences.
Knowledge of wines and spirits.
Knowledge of ability to perform required role during emergency situations.

Education and Experience

Grade 12 education
One years of comparable wait service experience preferred.
The ability to read, write, and execute basic math skills.

Licenses and Special Requirements

Food Safety Certification
Of legal age to serve alcoholic beverages.
Alcoholic beverage certification.

Physical Requirements

The work requires the regular exertion of up to 25 pounds of force and frequent exertion of up to 50 pounds of force; work regularly requires standing for long periods of time, walking, stooping, kneeling, crouching or crawling, bending, stretching, and twisting or reaching, using hands to finger, handling or feeling and repetitive motions, pushing, pulling or lifting up to 50 pounds. Work requires exposure and handling of hot and cold food items and equipment; work has regular vision requirements, vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; work requires preparing and analyzing written or computer data, using measuring devices and observing general surroundings and activities; work has some exposure to environmental conditions. Work in hot, humid, and noisy environment with light traffic.

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