Overview
Join our dynamic hospitality team as a Guest Service Agent, where your enthusiasm and dedication will create memorable experiences for our guests. In this lively role, you’ll be the friendly face at the front desk, ensuring each guest feels welcomed, valued, and cared for from check-in to check-out. Your energetic approach and exceptional customer service skills will help foster a warm, inviting environment that keeps guests returning time and again. This paid position offers an exciting opportunity to develop your hospitality management skills while delivering top-tier guest relations in a vibrant resort or hotel setting.

Responsibilities

Greet guests with enthusiasm and professionalism, providing a positive first impression of the property
Manage front desk operations including check-in, check-out, and reservations using multi-line phone systems
Assist guests with inquiries, special requests, and hotel amenities to enhance their stay
Handle guest complaints or concerns promptly and effectively, ensuring satisfaction and loyalty
Conduct night audits when scheduled to ensure accurate financial transactions and reporting
Maintain clear communication with housekeeping, maintenance, and management teams to ensure seamless service delivery
Promote hotel services and local attractions to maximize guest engagement and experience

Qualifications

Proven experience in hospitality management or hotel front desk operations preferred
Exceptional customer service skills with a friendly, energetic demeanor
Multilingual or bilingual abilities highly desirable to serve diverse guest populations
Strong phone etiquette and proficiency with multi-line phone systems required
Knowledge of hotel management software and reservation systems is a plus
Ability to handle night audit procedures confidently when scheduled
Previous experience in guest services within a resort or hotel environment is advantageous

Join us in creating unforgettable stays for our guests! We value energetic individuals who thrive on delivering outstanding hospitality experiences. This role offers the chance to grow your career in a lively, supportive environment where your passion for hospitality makes a real difference.

Pay: From $17.00 per hour

Benefits:

Employee discount
Free parking

Work Location: In person

Antrim 1844 Country House Hotel

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