Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing excellent service and meaningful experiences.

Andaz Miami Beach is now recruiting Pool and Beach Servers to join the hotel’s team. An art-deco building and architectural landmark is home to the newest luxury lifestyle hotel located in the heart of Mid-beach. The property boasts 287 guestrooms including 34 breathtaking suites and the ONLY Ocean-view arrival experience in Miami Beach. The design features elements of texture, art, and pops of color that create a unique and captivating experience. Each suite is designed with floor-to-ceiling windows, most with deep-soaking tubs, and cozy reading nooks. Guests can also enjoy private outdoor terraces with stunning views of the Atlantic and the Miami skyline. Unmatched amenities include a full-service spa, a well-equipped fitness center, a destination dining experience by José Andrés, two pools, and a Beach Club catering to the who’s who of Miami. Spanning 25,000 square feet of innovative indoor and outdoor event space, Andaz Miami Beach will become a landing spot for guests and locals seeking celebratory gatherings that embrace the city's culture of music, art, and fashion.

Job Summary

Andaz Miami Beach is looking for Pool and Beach servers who are excited, qualified, hard-working, individuals with a passion for hospitality and a commitment to superior guest service. Experience with Micros, high volume, and extensive serving experienceare all beneficial but not required. The Pool and Beach server's responsibility is to ensure exceptional dining experiences for guests. You will be the face of the pool and beach restaurant, interacting directly with customers to take orders, provide menu recommendations, and deliver food and beverages promptly and accurately. A friendly and professional demeanor, attention to detail, and ability to multitask will contribute to the overall success of the establishment.

Duties & Functions

Uphold company policies, including safety, sanitation, attendance, and dress code guidelines.
Ensure perishable items are properly labeled, rotated, and discarded to maintain quality control.
Provide prompt, friendly, and professional service to guests, anticipating their needs and responding to questions.
Greet guests warmly, assist with seating, and provide menus, water, and drinks.
Communicate specials, explain menu items and dietary considerations, and take accurate orders.
Coordinate with kitchen staff to ensure timely and accurate food and beverage delivery.
Serve food and beverages promptly, maintaining proper presentation and timing.
Monitor guest satisfaction, addressing requests, refilling drinks, and clearing plates.
Handle guest concerns or complaints professionally, escalating to management as needed.
Collaborate with team members to ensure smooth service, including assisting during busy periods.
Process payments accurately and efficiently, presenting bills to guests.
Perform opening and closing duties, including side work and station setup.
Participate in training sessions, department meetings, and pre-shift meetings.

Qualifications

Must be able to lift a minimum of 20lbs
Flexibility to work evenings, weekends, and holidays, as required in the hospitality industry.
Previous experience in a restaurant or customer service role is preferred.
Excellent communication and interpersonal skills.
Positive attitude, and enjoyment of the hospitality industry.
Ability to work in a fast-paced environment while maintaining composure.
Strong multitasking and time management abilities.
Attention to detail, ensuring accurate order-taking and payment processing.
Knowledge of food and beverage menus, including dietary restrictions and allergies.
Basic math skills for handling payments and calculating tips.
Flexibility to work in shifts, including evenings, weekends, and holidays.
Physical stamina to stand, walk, and carry trays for extended periods.

As an Andaz Miami Beach colleague, you will enjoy the following benefits:

Free room nights, Discounted and Friends & Family Room Rates
Medical, Dental, and Vision Insurance with only a 30-day waiting period!
401K with company match
Free Parking
Generous Paid Time Off
Paid Family Bonding Time and Adoption Assistance
Tuition Reimbursement
Employee Stock Purchase Plan
Discounts at various retailers –Apple, AT&T, Verizon, Headspace and many more

Andaz team members work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment, or a supportive work environment, if you are ready for this challenge, then we are ready for you.

At Hyatt, we believe in the power of belonging - of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone’s role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

If you are a results-oriented individual with a passion for selling a vibrant, playful hotel with one-of-a-kind gathering places offering the perfect backdrop for meetings, weddings, and special occasions, become part of Miami’s first Andaz luxury lifestyle resort - Apply now!

Andaz Miami Beach

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