Front Desk Attendant for Interim Housing Program

TITLE: Front Desk Attendant

SCHEDULE: Saturday-Wednesday 6 PM-2:30 AM

REPORTS TO: Program Manager

CLASSIFICATION: Non-exempt, Full-Time with eligibility for medical, dental, and vision health benefits as well as 401k plan eligibility

COMPENSATION: $30 per hour

Agency Description:

Inspired by the power of our vibrant, determined community, our vision at Amigos de Guadalupe (“Amigos”) is to bring about transformational change in East San José. At Amigos, we ensure that the basic needs of our community are met, deliver high-quality programs, and mobilize and organize for justice. We do this by providing housing and rental assistance, mental health services, immigration legal services, education programs, and community organizing programs that advocate for systems change.

Rationale:

Amigos de Guadalupe is looking for an experienced Front Desk Attendant to serve in its hotel program. As the first point of contact that all clients and visitors see upon arrival, the front desk attendant checks guests in and out of their rooms, distributes room keys, and answers questions. This person serves as a support to case managers to achieve the program and individual family goals of the program. The successful candidate will be able to demonstrate team leadership skills, the ability to form and maintain, and support a team dedicated to the Mission of Amigos and the program goals and objectives of the program.

Essential Duties:

Perform all check-in and check-out tasks
Create room keys for new guests
Manage email reservations
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Respond to clients’ concerns and repairs in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
Maintain updated records of guest enrollment
Serve as a physical presence by making regular walk-throughs of the site
Monitor premises and personnel by walking the site property, monitoring surveillance equipment, and observing access points
Investigate security breaches, incidents, and suspicious behavior/activity in a timely manner
Send reports on breaches, incidents, and suspicious behaviors/activities to management at the end of each shift
Verify guests enrollment into the program before allowing entrance into the property without a key
Demonstrated ability to think quickly and de-escalate situations that arise
Contribute to team effort by accomplishing related tasks that may be assigned

Work Hours

Swing shift - 6:30 pm - 2:30 am

Qualifications and Skills

Work experience as a Hotel Front Desk Agent, Receptionist or similar role
Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS
Customer service attitude
Excellent communication and organizational skills
Must be able to stand for up to 4 hours
Must be able to lift up to 15 lbs.
Basic computer skills
Strong interpersonal, verbal, and written communication skills
Excellent sense of judgment
Can stay alert at all times
Valid Driver's License

Education and Experience Requirements

High School Diploma or equivalent required; AA or BA degree preferred
Front desk or receptionist experience or equivalent

8xoHeMM2w4

Amigos de Guadalupe

Latest Jobs

Front Desk Attendant - Special Swing Shift